Specialist Family Violence Practice, Quality and Audit Manager The inTouch Specialist Family Violence Practice, Quality, and Audit Manager guides our service teams to deliver safe and effective practice, ensuring the highest quality support for our clients. Status: Ongoing No. of Vacancy: 1 Hours: Full Time, ongoing Location: East Melbourne/Dandenong/Hybrid Pay rates: SCHADS 7 base depending on experience + Salary Packaging + Superannuation ABOUT THE ORGANISATION inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated and culturally responsive family violence services to people from migrant and refugee communities across Victoria. We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centres the experiences of victim-survivors in everything we do. inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery and enhanced capacity-building across the sector and community. We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work. We are a unique and vital service, with specialist expertise working with people of migrant and refugee backgrounds. This is reflected in our workforce, which is comprised primarily of people who are migrants and refugees themselves – the inTouch team is from over 20 different countries and communities globally. ABOUT THE ROLE The Specialist Family Violence Practice, Quality and Audit Manager will guide the inTouch team to deliver quality and effective services, ensuring clients receive the highest standards of support. This role will promote continuous improvement, support the development and implementation of practice guidelines and policies, and conduct regular audits and evaluations. Additionally, the Specialist Family Violence Practice, Quality and Audit Manager will actively develop and sustain partnerships with key stakeholders to enhance service delivery and support client outcomes. ABOUT THE SUCCESSFUL APPLICANT Proven leadership in the Family Violence sector and reform agenda, with experience in supporting specialist practice. Minimum 7 years' experience in the Family Violence sector, including management. Strong understanding of clinical governance, risk mitigation, and trauma-informed practice. Experience working with multicultural communities, ensuring culturally safe and inclusive practices. Tertiary qualifications in social work, psychology, counselling, or a related field. Skilled in engaging stakeholders to address complex problems and drive improved outcomes. Excellent communication and relationship-building skills with diverse stakeholders. Experience in project management and implementing community sector changes focused on quality improvement. Knowledge of intersectional feminist frameworks and the gendered nature of family violence, particularly in multicultural contexts. Familiarity with relevant legislative and policy frameworks, for example; MARAM, Family Violence Information Sharing Scheme, Child and Family Violence Information Sharing Schemes.
Personal Attributes
Genuine commitment to social justice. High ethical standards and values, ability to act with integrity and confidentiality. Authentic leadership style, able to model desired behaviours and create an effective team environment that balances individual and organisational needs. Ability to sensitively manage stakeholder relationships. Self-motivated and proactive approach with the ability to work independently and manage competing priorities. Resilience in leading a team through change and growth processes.
HOW TO APPLY Please apply with your resume and a short cover letter referring to the position accountabilities in the Position Description found here. Candidates from culturally and linguistically diverse backgrounds are encouraged to apply. For further information or to submit an application, contact
using the subject line: Specialist Family Violence Practice, Quality and Audit Manager. Application will close on 27 September 2024 . All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.
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