Software Support Specialist - Wealth ManagementAre you an experienced software support professional ready to work in a dynamic wealth management environment? We are looking for a Software Support Specialist to play a critical role in supporting and enhancing advanced platforms that power private wealth management solutions.About The Company & RoleOur long-term client is a premium wealth management brand. Their business is built on an ethos of authentic and deep customer relationships, and delivery of exceptional high touch customer experience. This central tenant extends to every part of their business, reflected in a stable, professional, engaged and positive team culture. The culture is made possible by their long-term commercial success, fuelling continuous growth (organic and through acquisition) and current strategic programs to extend their best in market technology capability.Working within the platform team in an Agile environment, as a Software Support Specialist, you will ensure the stability, availability, and performance of core platforms and applications. You'll collaborate with cross-functional teams, vendors, and stakeholders to manage incidents, implement improvements, and support seamless business operations. This role is initially for a 12 month fixed term contract, though given significant investment into their technology program, long term extension is highly likely.Key ResponsibilitiesPlatform Maintenance: Provide ongoing support for digital client portals, document management systems, and critical system integrations.Incident & Problem Management: Handle complex issues beyond first-level support, triaging incidents, and ensuring timely resolution.Technical Collaboration: Work with vendors and internal teams to improve platform functionality and coordinate upgrades or system enhancements.System Monitoring & Administration: Perform monitoring, reconciliation processes, and maintenance, including managing batch jobs and API mechanisms.Change Management: Support release management and incident queues using tools like Jira Service Management and ServiceNow.Stakeholder Engagement: Manage relationships across business teams, vendors, and product owners, ensuring system improvements align with user needs.Required Skills & ExperienceTechnical Proficiency:Database querying and troubleshooting, including data feeds and APIs.Experience with system integration, monitoring, and maintaining production environments.Familiarity with DevOps tools and agile methodologies (e.g., SAFe, Kanban, FDD).Proficiency in tools such as Jira Service Management, ServiceNow, and basic system administration.Financial Services Expertise:Deep understanding of wealth management processes, including portfolio management, CRM, trading, payments, reconciliations, and corporate actions.Previous experience in application or production support within financial services is essential.Soft Skills:Strong analytical and problem-solving abilities.Excellent communication skills, capable of articulating technical details to non-technical stakeholders.Proven track record in stakeholder and vendor management.QualificationsBachelor's or Master's degree in IT, financial services, or a related field.Certifications in ITIL, Agile practices, or equivalent are highly desirable.3-5 years of experience in application/software support, particularly within the financial services sector.This is your opportunity to work at the intersection of technology and wealth management, helping to deliver sophisticated solutions for high-net-worth clients. You'll enjoy a supportive, collaborative environment, professional development opportunities, and the chance to influence cutting-edge platforms that redefine private wealth solutions.
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