Software Engineer Customer Service (M/F/D)

Your tasks: You will handle software installations of new equipment. Independent assumption, analysis and rectification of hardware and software malfunctions on Mühlbauer machines. Carrying out 1st and 2nd level IT support in writing, by telephone and via remote maintenance. Implement software updates. Installation, configuration and testing of Mühlbauer software. Doing customer tests and training. Support of customers during the ramp-up phase. Administration, maintenance and optimization of software systems. Willingness to take over on-call duties occasionally. Within the scope of our software product portfolio, you will be on short to mid-termed service trips worldwide. You prepare service reports and customer documentation. Your profile: Well-founded completed education (university, technical college, IT specialist or comparable education). Knowledge of SQL and Oracle databases. Practical experience with Linux. Good basic knowledge of programming (e.g. C++, C# or Java). Very good knowledge of general IT systems (MS-Office, Windows, VM). Willingness to travel worldwide. Good communication skills. Good written and spoken English skills. Distinct ability to work in a team. Have a class 3/B driver's license. We offer: Modern working environment with friendly colleagues. Extensive further development of own competences. Comprehensive support. Vacation and Christmas bonus. Attractive industry-oriented remuneration. Permanent employment contract.
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