Social Media Advisor (Community Management)
Media and Social Team
2 x ongoing social media community manager roles in a dynamic, customer-focused teamUse contemporary social media tools to support NSW customersMonitor online conversations and identify emerging trendsGrade 78 - based at Sydney Mckell - Haymarket with flexible working
Why Department of Customer Service
The Department of Customer Service (DCS) is a central agency of government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.
Take a look at the Department of Customer Service website ats:w.customerservice.to learn more about us. In addition, see why you should work for NSW at:iworkfor.why-work-for-nsw
Join the Brand, Digital and Communication Social Media Team
Join a team that’s passionate about online conversations affecting the Department of Customer Service and its agencies including Service NSW, Revenue NSW and Births Deaths and Marriages, and regulators SafeWork NSW and NSW Fair Trading. The team works closely with marketing and media teams to ensure messaging is consistent for customers.
The Social Media Advisor (Community Management)
In this role, you will use your extensive social media moderator experience to swiftly identify and escalate emerging issues across varying social media platforms. You’ll be adept at maintaining stakeholder relationships to ensure accurate responses to customer enquiries are approved and shared in a timely way.
Your Key Responsibilities Include
Maintain a contemporary social media process to ensure customer responses are timely and meet department standardsUse strong skills in syntax and grammar to draft helpful customer responsesEmploy and maintain available social media tools to ensure effective workflowUse interpersonal skills to build relationships with key stakeholdersContribute to a customer service ethos and be at the frontline of social media customer care for various department social media assets.Have an understanding of the wider communication matrix that supports social media messaging.
Key Skills And Experience To Be Successful
Strong communication skills, particularly when producing plain English responses with robust syntax and grammarStrong work ethic with a can-do attitude to build internal relationshipsSocial media moderation experience within a complex, issues-rich organizational structure such as government would be an advantage.
How To Apply
Please submit your application for the roleonlyviaw.iworkfor.
Click the‘Apply Online’button on the advertisement. Accept the redirection to NSW connect and to the Department of Customer Service career page then click on the ‘Apply Now’ button to then complete your application process.[please note direct applications will not be accepted via email]
Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.
Please note a talent pool may be created for future ongoing and temporary opportunities valid for 18 months
Working at Department
of Customer Service
The Department of Customer Service is a great place to work!
Our values of accountability, trust, service and integrity drive our
initiatives and culture. We support innovative programs in areas as broad as
digital government, consumer protection and major public works. We are an inclusive
organisation that celebrates diversity and flexible work practices and believe
our people are our greatest asset.
Salary Grade 78, with the base salary for this role starting
at $97,443 base plus superannuation
ClickHereto access the Role Description.For enquiries relating to recruitment please
contact Ward Young via ward.young1@customerservice.
Closing Date: 24thMay @ 9:59 am [late applications will not be accepted]
The Department of Customer Service is proud to be an EEO Employer who are fully
focused on equality and believe deeply in diversity of all identities making us
different and a true reflection of our NSW customers. As an inclusive
workplace, we support various employee resource groups, practice flexible work
and workplace adjustment.
If you do
require an adjustment during the recruitment process, please notify us on your
application form.
