Function
Operations Supervisor
Direct Reports
SCADA operators, floor support. Job Purpose Statement
Provide leadership, direction, and problem resolution for team. Manage the operations team and activities of service contract. Proactively locate improvement opportunities in operational processes and activities. Quality Control oversight and reporting. Fallback in case of absence Manager – Supervisor – Administration. Support and fallback for Asst. Ops Manager / Shift Leaders, CROs & Admin. 24/7 coverage of service site and liaison with customer and stakeholders.
Qualifications and Abilities
Bachelor's or Associate degree required, preferable technical or business. Minimal 5 years' experience in operations or airline operations. Minimal 3 years' experience in management / team leader function. Excellent verbal and oral skills in English language preferred. Integrated operations experience, stakeholder coordination & communication. Proper communicative and negotiation capabilities. Willing to travel domestically. Efficient computer skills MS Office applications. Ability to influence senior management and individual contributor level.
Responsibilities
Continuous improvement of the system operations and team performance. Performance communication and reporting. Communication and performance measurement of 3rd parties. Manage Customers' service contract – personnel, operations, quality and finance. Final responsibility for performance of maintenance and operations on specific sites. Site representative of Vanderlande Industries. Safety culture – support of on-site safety leaders and safety training program.
List of Key Activities
Manage operations teams & shift schedules – collaborate with Operations Manager. Ensure optimal manpower & skills distribution. Locate improvement opportunities, make improvement plan and execute/distribute improvement plan. Rotates staff to ensure wider levels of competence and cover are developed. Communication and coordination with stakeholders during operation and in cases of breakdown. Commits to and drives performance improvement. Methodologically analyzing and improving departmental processes, such as people development. Performance measuring and reporting for both system and team operations. Responsible for health, safety, and environment on site. Responsible for stakeholder meetings at DFW IOC location. Including team engagement with different personal development opportunities offered by DFW. Review key internal documents for revision- SOP, Contingency planning, Contact book. Review contingency locations to ensure proper equipment and all necessities are in place.
Competences
Self-confidence Independence. Customer-orientation Service provision. Persuasiveness Communicational skills. Making Choices. Ability to handle stress. Entrepreneurship. (Organizational) Sensitivity. Maintaining relationships | Developing partnerships. Stakeholder communication | coordination of competing interests. Report creation and presentation preparation of KPIs.
Position Type/Expected Hours of Work:
This is a full-time position. Schedule is driven by the needs of the operation. Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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