Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
Your Role: The Settlements Officer is responsible for the timely processing of home loans including loan security documentation associated with purchases, refinances, discharges and variations. The role is also responsible for providing ongoing support to members, branches and third parties associated with the full loan process.
Member Focus (60%): Demonstrate consistently the ability to meet or exceed member service level agreements.Record interactions of items processed within our core banking system.Investigate and escalate issues in relation to documentation, Certificate of Title, Mortgage, Loan Contracts, Guarantees, PPSR & Other loan Documentation.Apply sound organisational and time management skills handling competing priorities appropriately.Member Operations (30%): Document Preparation: Check loan documentation for completeness & accuracy.Prepare Loan Contracts.Prepare discharge payout figures and account closures.Prepare Break Fee quotes and correspondence.Prepare consents and legal documentation such as removal of borrowers or production of titles.Follow up on missing information.Processing: Process construction loan drawdown/payments.Process all switch/variation requests within agreed upon timeframes.Process DVA/DHOAS related inquiries.Cross check all relevant documentation has been received as per bank processes, policies & procedures.Settlements: Liaise with internal and external stakeholders including but not limited to the bank's panel solicitors, Valex, Lender, Broker Intermediaries, DVA/DHOAS, builders, contractors and government bodies to achieve a positive member experience.Prepare and send Post Settlement notifications to members.Manage Settlements & Variations Group Box with all requests responded to professionally within agreed upon timeframes.Instruct Panel Solicitors for all new approved mortgages.Coordinate settlement functions.Execute FHOG applications and GL reconciliation.Provide feedback in relation to re-worked loans to Lender/underwriter and record it.Compliance: Ensure compliance standards are met.Demonstrate an understanding of the bank's strategies, products, policies and procedures.Report regularly to the Settlements Team Leader on quality and disclosure issues relating to loan files.Accurately store loan documentation in Security Packets and all sensitive material to adhere to the clean desk policy.Personal Development (10%): Increase knowledge and provide value to the business.Demonstrate willingness and ability to work productively in teams and build rapport and open, constructive relations with the branch network.Complete training as required.Demonstrate and apply the bank's vision, goals and values in day-to-day work.About You: To be successful in the role, you will demonstrate the below key attributes and experience:
Technical Skills: Intermediate skills in Word, Excel, Outlook and databases.An understanding of banking/financial services and products.Work Experience: At least 1 year experience working in property conveyancing or in a loan settlements role. Legal and or conveyancing knowledge desirable.Demonstrated high customer service and relationship management skills.Experience with reading certificates of titles, loan contracts, mortgages, and other loan documentation.Ability to effectively prioritise, manage deadlines and adapt to new ideas and concepts quickly.Confident, enthusiastic, motivated, works well under pressure, takes ownership and responsibility for all matters, and shows exceptional attention to detail.Knowledge of the mortgage process – post credit approval and pre-settlements.High level of attention to detail.Team player attitude.The ability to work autonomously.Member-first approach.Other Skills: Excellent written and verbal communication skills.Deadline and results driven.Problem solving.Able to gather relevant information and identify key issues.Able to relate and compare data from different sources.Can identify and interpret cause and effect relationships.Education & Qualifications: Tier 2 FSRA Qualified.Benefits: Working with Australian Military Bank will provide you access to a great range of benefits including:
Staff Banking product + Services discounts.Novated Leasing options.4 weeks Paid Parental + Purchased Leave option.Referral Reward Program.Employee Assistance Program.Annual Flu Shot + Blood Donor Leave.Polo Shirt provided.Service Awards.Why Us: Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunities nationwide and the opportunity to embrace new technologies and ways of working.
Probity Check: As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
Australian Military Bank values diversity and is an equal employment opportunity employer.
#J-18808-Ljbffr
