Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Python Developer

An outstanding opportunity exists for a Python Developer in a contract role to join our team of highly credentialed project delivery consultants working with...


From Finite Recruitment - Victoria

Published 10 days ago

Engineering/Technical Divisional Manager - Sales

Engineering/Technical Divisional Manager - SalesEcocanopy, a division of Ecogroup Pty Ltd, based in Dandenong South, Victoria, is a leading manufacturer of c...


From Ecocanopy Australia - Victoria

Published 10 days ago

Telco Test Consultant

At Zone IT we are working with industry leaders to provide quality consulting and Resourcing services. We are always looking for Consultants who share the sa...


From Zone It Solutions - Victoria

Published 10 days ago

Systems Engineer / Tssp Specialist Technician / Government Education It Sector

Bytewize Pty Ltd Networks & Systems Administration (Information & Communication Technology) Specialist Technician –Technical Support to Schools Program (TSSP...


From Bytewize - Victoria

Published 10 days ago

Services Support Rep 2

Services Support Rep 2
Company:

Unisys


Details of the offer

What success looks like in this role Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Key Responsibilities 1st Level telephone and other media contact support Strive for a high level of first contact resolution Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents Manage time and workload to meet predetermined service levels Maintain data accuracy in our contact management system Assign incidents and requests to the correct support group Act as a single point of contact on incidents and problems logged Perform appropriate diagnostics to initiate problem management workflow process Provide clients with a reference number for their incident/request Understand various media sources that interface with the Service Desk Support multiple clients through customer service professionalism and insight Become multi-skilled as workload changes occur within the Service Centre Champion, implement or support change Identify process efficiencies within the Service Centre and to take corrective action to implement change Discover and document process and procedures which need to be published to the team or on the Knowledgebase Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc) You will be successful in this role if you have Key Qualifications Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level 6 months IT Service Desk experience 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks Working knowledge of data and voice network concepts


Source: Neuvoo1_Ppc

Requirements


Knowledges:
Services Support Rep 2
Company:

Unisys


Built at: 2024-03-28T17:50:21.186Z