Service Operations Analyst – IT Operations & ServicesApply now Job no: 529954 Work type: Permanent Full Time Location: Brisbane Categories: Technology The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way.As our Service Operations Analyst reporting to the Service Operations Manager, you will ensure all IT business services and environments are monitored and available 24/7, allowing memorable customer experiences with technology that meets The Star's guest service expectations.A few of your responsibilities:Provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications and services to ensure maximum uptime.Provide 24x7 support to both internal and external clients.Complete all system checks/duties and oversee the execution of all Operational Daily Tasks.Successfully perform planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services and troubleshooting.Provide first and second level support and guidance to resolve incidents at first contact.What we are looking for:Demonstrated experience in support of high performing and highly available systems is desired.Minimum one year experience supporting desktop & server environments.Strong general judgment and action orientation coupled with strong problem-solving skills in a complex IT environment.Experience writing technical documentation.Strong customer service focus with a realistic viewpoint on timeframes and limitations of environment.About you:You have excellent problem-solving skills and are customer service focused. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills, and can work independently and connect with stakeholders at all levels.What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and more.Five weeks of paid Annual Leave for team members who meet the definition of shift worker.Flexible working arrangements.Discounted parking + other transport options (dependent on property).Up to 30% discounts across award-winning restaurants and accommodation.An organisation that values diversity, teamwork and being your best self.Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services.Paid Parental leave from Day 1, Secondary Carer's leave also on offer.Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureEach team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.Advertised: 26 Jun 2024 E. Australia Standard TimeApplications close: 14 Jul 2024 E. Australia Standard Time
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