Service Desk Officer

Our client is seeking a Service Desk Officer to join their dynamic team. This role offers an exciting opportunity to provide IT service desk services and maintain the organisation's Information Technology infrastructure. The successful candidate will be part of a supportive team, working in a role that is integral to the smooth operation of the organisation.What you will do:Assist in the technical implementation of IM strategies, products, migrations, and enhancements, as required.Maintain an awareness of new and upcoming technologies that enhance and or enable the department's Information Technology customer experience.Provide effective, timely first level Information Technology infrastructure support, by responding to incidents and service requests using a high level of customer service skills, to fully satisfy customer service expectations, utilising ITIL methodologies.Undertake and collaborate with peers to install, configure, and train staff in the areas of Information Technology infrastructure.What you will bring:Ability to provide high level technical support for IT desktop and telecommunication infrastructure.High level communication skills with a commitment to customer service and service delivery.Developed interpersonal skills appropriate for an environment of change.Ability to organise, prioritise and achieve deadlines both individually and as part of a team.Sound knowledge or ability to rapidly acquire knowledge of contemporary technology and information systems.What's next:If you're ready to take your career to the next level, don't hesitate! Apply today by clicking on the link!Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Neha Neha on 07 3032 2285 for a confidential discussion.About the jobContract Type: TEMPORARYSpecialism: Information TechnologyFocus: IT Support & Systems AdministrationSalary: AUD35 - AUD36 per hour + Super p/hWorkplace Type: HybridExperience Level: Entry LevelLocation: Redland BayJob Reference: 2004880/001Date posted: 13 September 2024Consultant: Neha NehaCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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