Service Desk Analyst (Korean Speaking)

Service Desk Analyst, must be fluent in Korean & English, North Sydney Location, $65k base + bonus
Your new company is a leading retail and consumer purchasing company with head office based in North Sydney. Due to an internal movement they require a Service Desk Analyst to assist in supporting end users across a globally dispersed user base.Your new roleYour new role will require you to operate in a busy Service Desk environment primarily supporting users across the AsiaPac region. You will be responsible for delivering outstanding customer service and support to business owners within the organisation. You will be required to showcase support skills for both hardware and software within a busy retail operations environment. 70% of your role will be BAU Service Desk Support and the other 30% will be assisting on various Technology Projects throughout the AsiaPac region. This role does require a fluent Korean speaking person as you will liaise with the projects team based overseas.What you\'ll need to succeedAs the Service Desk Analyst you will be part of a high performing highly engaged team within a busy customer centric Service Desk environment so previous experience in a similar role would be ideal. Strong technical skills and a high level of customer service is essential for success in this role. You will have a strong track record of supporting end user devices and guiding teams to deliver results. As well you will be required to demonstrate the following skills.Fluent in Korean (Written & Verbal)
Demonstrate a Strong knowledge of WIN 10 applications
Strong end user device support
In depth knowledge of troubleshooting and resolving IT related issues
LAN/WAN knowledge
Hardware support (EFTPOS/POS machines) is advantageous not essential
Project coordination experience is advantageousWhat you\'ll get in returnYou will be part of a successful team in an exciting and creative environment where some training will be provided on the role. This is a permanent role paying a competitive salary + performance bonus, with a leading organisation with a track record of growth. Due to the nature of the role candidates with exemplary written and spoken communication skills are paramount (English and Korean). This role is only open to candidates currently based in Australia with valid working rights, if you are based overseas you may not be contacted. You must also be a fluent Korean speaker as candidates who are not wont be considered.What you need to do nowIf you are interested in the role, click ?apply now? or email a copy of your resume to **********S 297508 #2462400