SCCQ has an exciting opportunity for a talented and motivated Service Desk Analyst to join our team.
18th September, 2024 Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other Southern Cross Care QLD currently have an exciting opportunity for a talented and motivated Service Desk Analyst to join our SCCQ family, based at our conveniently located Support Centre in Upper Mt Gravatt.
This is a 6-month contract.
What can Southern Cross Care Queensland offer you?
Competitive salary package + benefit of NFP salary sacrifice options Opportunity to join a supportive organisation and talented ICT team Great staff culture Financial support programs Ongoing individualised training and mentoring programs Employee Assistance Program for employees and their families Purpose driven organisation making a real difference Convenient location with free parking onsite About the role As a Service Desk Analyst, your excellent communication skills and exceptional technical skills will be a perfect fit as the first point of contact and support for our internal and external customers.
You will play a critical role in ensuring the smooth operation of our IT systems and applications, resolving technical issues, and providing exceptional customer service.
Reporting to the Head of ICT, this position will deliver outcomes that align with our ICT Roadmap and contribute to strategic organisational objectives and operational plans.
Some of your responsibilities include: Serve as the first point of contact for internal and external customers seeking technical assistance via phone, email, or in-person Provide timely and effective technical support for hardware, software, network, and other IT-related issues Diagnose and troubleshoot technical problems, and provide resolution or escalate to appropriate teams as needed Document and track all incidents and service requests in a ticketing system, ensuring accurate and complete records Collaborate with other IT team members to resolve complex technical issues and ensure prompt resolution Provide exceptional customer service, ensuring a positive and professional experience for all customers What will you bring to the role?
Proven experience as a Service Desk Analyst or in a similar technical support role Strong technical skills and knowledge of Windows operating systems, Microsoft Office Suite, hardware, and networking concepts Familiarity with the ITIL framework and IT service management principles Excellent problem-solving and troubleshooting skills, with attention to detail Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users Ability to work independently and prioritise tasks in a fast-paced environment University or TAFE Qualifications in Information Technology.
Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation Certification are a plus Drivers licence as travel to sites may be required at times Who is Southern Cross Care Queensland?
Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago.
They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.
Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.
We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.
At SCCQ, we are just as focused on creating a culture where every person matters.
Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.
How can you apply?
If you believe you are a Service Desk Analyst with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you.
Apply today!
If you have any queries around Southern Cross Care QLD 's recruitment process or about the role please contact us at ****** Southern Cross Care Queensland is a proud Equal Opportunity Employer.
We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply.
Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.
Our Mission : Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.
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