About UsOur Digital Buildings Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our solutions enable owners, end users and custodians (such as Commercial buildings, Hospitals and Data Centers) to intelligently monitor, meter and control the attributes of their assets in real time, reducing consumption and improving reliability and quality.The OpportunityBased in Queensland, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager on a 9 month fixed term contract. Reporting to the Regional Services Manager you will build upon the branch reputation for excellent customer service and satisfaction. Leading a team of service technician specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Security, Cyber Security and Systems Integration.Whilst additionally identifying opportunities to build upon in the areas of field quotes and small works. It will be a challenging but highly rewarding position.Your key responsibilities will be to:Service & maintenance delivered by their team with a focus on:Client relationshipsService delivery excellenceSupporting the development and progression of all people within their teamMaintaining strong relationships with key customers to drive:Recurring work – maintenance, callouts, field quotes & SMWXMaintain a high level of communication with staff to foster loyalty, retention, ensuring safe work practices compliance/safety, and performance.Ensure maintenance schedules in place for contracted sites, completed and closed within the month allocatedRun operational meetings with customer and technician reviewing/follow up maintenance status, work in progress, outstanding quotes, outstanding invoicesManage and deliver on service operations key metrics including utilization, maintenance commitment ratio, FQ hit rate, WIP 90 days or lessWork closely with team of service engineers to provide technical advice and supportWhy YouYou are someone who gets excited by innovation. You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:Tertiary/trade qualifications in an engineering related discipline or Tertiary qualification in businessUnderstand technical operations of customers site and offer value-added solutions/proposals for improvement (FQ&SMWX)Have strong communication skills and will be expected to deliver value propositionsSupport tender submissions, presentations, trainings to both external and internal stakeholdersEnsure Key Performance Indicators are met across the teamExcellent report writing and delivery skillsStrong PC skills in Excel; Word & OfficeSound organisation and time management skillsHigh level view of NABERS, Energy, Water & Indoor Environment Quality (Preferred)High level view of building systems (Preferred)The PerksThe list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment, pay equity, family leave policies and a global recognition program.Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing 'Open Talent Market' you have the opportunity to work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.We are passionate about our customers, our people, our business and our technology. We are positive in our approach to finding solutions that better our lives. We ensure that Life is On, everywhere, for everyone, at every moment.All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
#J-18808-Ljbffr
