Management (Information & Communication Technology)Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.The RoleAn exciting opportunity currently exists for a highly energetic and focused Service Delivery Manager to join our Water team located in Melbourne.As the Service Delivery Manager, you will report directly to the Services Manager and be responsible for the delivery of all operational and maintenance services. This is a strategic role, with the ideal candidate leading a team of planners, supervisors, engineers and significant self-delivering trade workforce to deliver high-quality services, productively, on time and safely.Key responsibilitiesImplementing significant and complex service improvements across a large geographical footprintDevelopment and implementation of processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal servicesCreate a culture and a learning environment where employees are proactively encouraged to develop and progressActively develop strong working relationships with internal and external stakeholdersOversee the timely resolution of any operational issuesManage customer expectations through frequent, accurate and timely updatesAct and communicate with integrity in all client dealings, ensuring that all promises made can be and are delivered meeting clients' expectationsEnsure the delivery of operational excellence to maximise customer satisfaction and provide an avenue to promote Programmed and opportunities to win additional work.Skills and experienceDemonstrated experience in setting and delivering on short, mid and long-term strategic objectivesChange Management and Process improvement experienceExperience in Leadership capacity - particularly large self-performing teamsA 'can do' attitudeStrong written and verbal skills, demonstrated ability to multi-task through use of multiple systems tools and processes.Ability to think laterally, not fall into group think or this can't be done attitudesYou will be offered competitive remuneration and conditions and the chance to enjoy a workload that is varied, challenging and certainly never dull.If you have the energy, attitude, experience and desire to be a part of this exciting opportunity, apply now!Employee BenefitsGreat Remuneration, Awesome Team, Wellbeing InitiativeLong term career potentialPaid parental leave and great discounts with selected retailersAn Employee Assistance Program, which incorporates a tailored wellbeing initiativeOur CommitmentProgrammed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.
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