Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We are on a mission to redefine the customer experience, and we're on the hunt for a Service Delivery Analyst!Here's what you'll be doing:Supporting the service delivery managers and service management (ITIL) teams in day-to-day tasksBuilding and maintaining relationships with our customers, predominantly remotely through various engagementsCollaborating with peers in technical and client-facing teams to achieve successful outcomes for the customerReviewing, assessing, and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions for improvementsServing as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries promptlyChampioning the outcome of issues and tasks through knowledge and application of core ITIL principles and guidelinesHere's what you'll bring:A passion for providing exceptional customer service, demonstrated through empathy and understanding from all perspectives, including peers and customersExcellent listening, negotiation, and presentation abilitiesA technical understanding or the ability to learn technological product services quicklyUnderstanding technical issues and jargon, and translating this back to customersOur company is more than just a workplace; it's a hub of inspiration and creativity where employees love to work! Here's why:Hybrid working with team anchor days to support collaborationExtensive training and development opportunities that enable continual growth as part of your career planningExtensive discounts and benefits to maximise your moneyA choice of your IT equipment to maximise your success and access to cost-price tech for personal needsFun team events to celebrate achievements and connect with colleagues outside work as part of our engaging cultureCT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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