KENWORTH DAF Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located close to the Western ring road, in the centre of Laverton's transport hub. Our culture is what sets us apart – much like the trucks we sell, it's based on a commitment to quality, longevity and continuous improvement.THE OPPORTUNITYWe are seeking Service Advisors to join our dynamic team in Laverton. Acting as a liaison between customers and the Service Department, you will be addressing every customer's needs and concerns by providing appropriate solutions.KEY RESPONSIBILITIESGreet customers and promptly address their inquiries and service requestsDisplay extensive knowledge about products and servicesDocument all vehicle issues and requestsCommunicate with customers about all vehicle problems including warranty issues, repairs, and maintenanceEnsure accurate quotes, costing, and invoicing are provided and recordedCollaborate with technicians to ensure repairs are completed within allocated timeframeAttend to front counter and all service platforms to respond to customer enquiriesRaise, process and close repair ordersProvide order numbers to contractors and sublet invoices to dealersOther duties as requiredABOUT YOUPrevious experience in a similar role within the Automotive industry would be highly regardedGreat attention to detailOutstanding organisational and communication skillsAdequate knowledge of Automotive or Transport industriesExperience in Auto I.T. system and Costing is desirableFlexibility to work outside of regular business hours, including Evenings, Weekends, and Holidays as part of a breakdown phone rotationFlexibility to work as part of a Saturday Shift rotation once a monthWHY US?In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.
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