West-Star Motors have a vacancy for aService Advisorto join the teamworking with brands such asBYD, MG, Mercedes Benz, Hyundai and a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role. Reporting directly to the Service Manager, this will be a dynamic and rewarding position.At Eagers Automotive we are working towards our vision of being Australia'smost admiredAutomotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort ofgreat people doing great things.About this role:Connect with customers at the desk and over the phone, build rapport quickly and act with integrityDeliver an exceptional customer experience with a high level of professionalismBe hungry to learn and humble when mistakes are madeUse your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlinesBe agile and flexible to change, things move pretty quickly hereKeep customers up to date on the servicing of their vehicleLiaising with the team to ensure jobs are completed within the allocated timeObtaining accurate pricing and preparing invoicesHandling complaints and ensuring prompt issue resolutionWhile Service Advising experience is highly desirable, all Automotive & Customer Service experience will be consideredMust haves:What's on offer:An above award salary and commission structureSupport from an experienced team and employee-centric ManagerOpportunities for personal and professional developmentA pathway to further opportunities within the GroupOngoing training -WEinvest inYOU !A staff rewards program with highly valued prizesDiscounted health insurance, finance & insuranceEmployee purchase policyEmployee assistance programNovated leasing and vehicle subscription offers & moreAs part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | AgilityYour application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service adviser?Do you have a current Australian driver's licence?A.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.We represent a diversified portfolio of automotive brands, including all 12 of the top 12 selling car brands in Australia and 8 of the top 9 selling luxury car brands. In total, we represent 27 car brands and 11 truck and bus brands.Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. To complement our vehicle dealerships, we also operate a substantial motor vehicle auction business, Brisbane Motor Auctions.Source: This is an extract from the company's own websiteA.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.We represent a diversified portfolio of automotive brands, including all 12 of the top 12 selling car brands in Australia and 8 of the top 9 selling luxury car brands. In total, we represent 27 car brands and 11 truck and bus brands.Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. To complement our vehicle dealerships, we also operate a substantial motor vehicle auction business, Brisbane Motor Auctions.Source: This is an extract from the company's own websiteDon't provide your bank or credit card details when applying for jobs.Choose from thousands of courses delivered by leaders in education.#J-18808-Ljbffr
