Service Advisor (Aa7727)

About the Company Privately owned dealership Internal career progression Dandenong location My client, a dealer of the year for two consecutive years, is looking for a dedicated and enthusiastic Service Advisor to join their busy team in Dandenong.
With over 840 employees and multiple awards across Victoria and Tasmania, they pride themselves on delivering excellent customer service and offering a supportive, rewarding work environment.
About the Role As a Service Advisor, you will be a key point of contact for customers, ensuring they receive high-quality service and have a seamless experience throughout their visit.
You will work closely with our skilled technicians to ensure every customer is well-informed and their vehicles are maintained to the highest standards.
Key Responsibilities Greet customers and manage service bookings Provide quotes, updates, and information on vehicle services and repairs Liaise between customers and technicians to ensure timely, efficient service Maintain a high level of customer satisfaction Process orders, warranties, and payments About You Previous experience in a Service Advisor or customer-facing role (automotive industry preferred) Strong communication and interpersonal skills Ability to work in a fast-paced environment with attention to detail A customer-focused attitude and a passion for delivering exceptional service Ideally familiar with ERA systems (though training will be provided if not) A positive, team-oriented mindset My client believes in rewarding and recognising their people.
With career progression opportunities and a focus on employee satisfaction, this is the perfect opportunity for someone looking to grow in the automotive industry.
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