The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.The successful candidate will provide operational support (on-site and remote) to Queensland Health sites as required.Role responsibilities:Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.Develop, maintain and work within procedures for the maintenance and support of one or more technical domains.Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.Meet enterprise service levels by applying eHealth incident management processes.Key Capabilities, Knowledge and Experience:Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.Specific Working Conditions:It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment:measles, mumps, rubella (MMR)varicella (chicken pox)pertussis (whooping cough)hepatitis BParticipating in on-call arrangements may be a requirement of this position.Appropriate remuneration under the Award will apply.Reasonable travel as negotiated may be a requirement of this position.An open 'C' class driver's licence is desirable.Benefits of working with eHealth Queensland:By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:Competitive salary + generous superannuation and leave loadingFlexible working arrangementsCareer training and developmentTo apply for this exciting opportunity, submit your resume and a one-page cover letter online today.Further Information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
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