Help Desk & IT Support (Information & Communication Technology)Government - State (Government & Defence)Your new opportunityThis is your chance to be a pivotal part of Queensland Treasury's Information Services branch. As a Senior Technology Officer, you get to use your proficient technical skills to manage Service Desk incidents. You are not just resolving IT issues, but your actions directly contribute to Treasury's vision of a strong economy for Queensland.In this role, you will:Handle IT support duties via phone and onsite, offering problem detection and resolution for Treasury ICT service users.Lead service delivery enhancements by monitoring and reporting incident trends with a focus on decreasing repetitive incidents.Support colleagues by serving as a technical escalation point.Foster client-centric service delivery, ensuring that the Service Desk meets agreed service levels.Maintain positive working relationships, showcasing exemplary workplace behaviour.What experience you will bring:Advanced desktop support skills, including: Windows 11, Microsoft O365 applications, Active Directory user and group management, Desktop cybersecurity tools and processes, iPhone, and iPad.Understanding of Service Desk management tools, e.g., Service Now incident and problem modules.Ability to communicate effectively with all organisational levels, including senior management.Whilst there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.How to applyTo submit your application, click on the Apply link to provide:Your resume detailing relevant experience.A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.Applications will remain current for 12 months.
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