The Opportunity to join our Team and make a differenceAnglicare Southern Queensland are currently hiring a Senior Technical Support Officer on a Full Time Permanent basis. The successful candidate will join our ICT team who are a key pillar of Anglicare's corporate office, ensuring our workers can continue to do their job in support Queenslanders.The successful candidate will support the team by providing help-desk IT support to all organisational business units, and act as the second point of call for user issues with a focus on IT end user devices, networking, printer and Citrix support. The role is also responsible for logging, documenting, and tracking IT issues, and complying with organisational policies and procedures.This role will be based out of our corporate office in Fortitude Valley although some field work will be expected should presence on site be required at one of our services.Your role in supporting Anglicare will includeProvide technical support and advice by responding to queries as logged through the Helpdesk.Manage work projects through to completion, including monitoring progress and adjusting plans.Provide onsite and remote assistance in resolving helpdesk calls, and escalate critical and unresolved issues when required, in a timely and professional manner.Provide fault analysis of systems and hardware including proactive intervention into known issues and incident reporting.Document, log, monitor systems and security issues and follow-up activities and provide updates.Act as escalation point for Analysts, Service Desk and provide support as required.Install software & utilities on client devices and servers. Provide hardware and peripheral installation as required.Monitor system operations and performance, analyse and report on trouble trends and develop improvements where issues arise.What You Will Bring To The RoleSignificant experience in assisting end users with various ICT issues, preferably within a large organisation with strong customer facing skills (3-5 years' experience).Knowledge of effective practices associated with ICT service level, business improvement, and change management.Ability to communicate both technical and non-technical information at all levels.Enthusiastic and highly motivated with the ability to work calmly under pressure and effectively manage a high workload.Excellent time management and prioritisation skills.Qualifications in Information Technology or similar (desired).Relevant vendor certification - ITIL, Cisco, Microsoft, Citrix, VMWare or similar (desired).Willingness to travel in service region if required.Successful candidates will also need to provideNational Police Cert (or ability to attain).Drivers License.Why Join Anglicare?Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.Great flexibility, work-life balance, flexible hours and hybrid work from home (WFH) model.Salary Packaging - package up to $15,900 per year tax free! This means you can pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more out of your salary before tax!In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)Enjoy the potential tax savings of a Novated Car Lease.Employee Discounts at some of Australia's leading retailers.6% Bupa Health Insurance Discount.Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.Opportunities to purchase additional annual leave.Pastoral Care Support & Employee Assistance Programs.Free annual Flu vaccinations.Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.Interested?Click apply and send us your current resume.For further information please contact ****** Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
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