Senior Technical Support Engineer

A world leader in the medical industry with a stellar reputation. Using their medical technology, they aid over 100 million people annually! They offer industry-leading packages including bonuses, healthcare & insurance benefits, retirement programs, wellness programs, as well as service and performance awards. No wonder they are recognized as one of the best places to work in the world!They also offer flexible working environments and are based in Brisbane.What you'll be doing:You will be a key figure in their global technical support team looking after a suite of IT applications used to improve health care efficiency. Using your technical expertise, you will take ownership to investigate issues, research & craft solutions in a fast-paced environment.Your day-to-day tasks:Document and manage IT issuesDeliver excellent customer service & manage customer expectationsMonitor & respond to customer technical inquiriesResearch & deliver detailed root cause analysisTechnical writing/documentationTraining to customers and partnersYour skills:Extensive experience in a technical support-based roleWorked supporting global large-scale applicationsLinux, Windows System administrationAWS troubleshooting/Monitoring - performance & security issuesVirtualisation - VMWare, Hyper-V, NitroDatabases - MySQL, MSSQL, PostgresWhat's in it for you:This is a rare chance to work for one of the world's leading medical companies who offer comprehensive rewards such as healthcare, bonuses, insurance benefits, etc.If this sounds like the perfect job role for you, please apply within or contact David on dbolton(at)aurec.com. We will contact you if you are successfully shortlisted.
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