Consultants (Information & Communication Technology) Tektalent has partnered with our flagship client, a leading IT solutions provider that offers industry-leading customer service & technical advice across many verticals. Our client promotes a strong culture allowing highly capable operators to develop & nurture their skills, be innovative, and work within a business that prioritizes automation & the latest technology, with career progression being paramount.
We are assisting with the recruitment of a Technical Consultant.
The Technical Consultant is the proactive arm of the consultancy team. You will be responsible for developing/maintaining positive customer experiences with complex clients, ensuring their technology environment is healthy, and developing and executing annual technology roadmaps, including advising on upcoming hardware and licensing requirements.
This role blends account management (Sales with no targets) & technical consulting (Advisory & guidance).
Position-specific tasks or responsibilities: Relationship Management : Build strong, meaningful relationships with key stakeholders to become your customers' trusted advisor and advocate. Customer Success : Facilitate outcomes to technology-based needs or challenges, project or service delivery issues, billing queries, and more, by leveraging appropriate resources within the business. Technical Ownership : Demonstrate a strong understanding of your client's technical infrastructure, tracking hardware, maintenance, and licensing lifecycles to recommend improvements and direct technical staff as needed. Improve the technical foundations and resolve risks and problems associated with infrastructure and Cyber Security through projects and transformation. Understand your clients' goals and plans for the future. Oversee projects. Provide complex technical advice on requirements for quotes. Understand your clients' technology environments (cloud, on-prem, cyber security, hardware lifecycles). Desired Skills and Experience: Minimum 5+ years consulting experience with both a Technical Advisory / Account management skill-set. Strong background in technical consulting for clients that have a Microsoft, Windows, cloud environment. In-depth working knowledge of various technologies and platforms, including operating systems, virtualization, cloud computing, networking, storage, and security. Experience in identifying and assisting with the design of solutions that meet clients' needs. Understanding of core business technology concepts/best practice methodologies and ability to articulate them in a C-Level setting. Ability to drive small projects and non-standard service requests. Skilled in creating strategic account/technology plans that align customer operational objectives with key technology initiatives. Skilled in building and maintaining key customer relationships over time. Benefits & Reasons to Apply: Hybrid role - Work from home or from a stunning office with on-site parking. The business has experienced 40% year-on-year growth. 50+ staff IT services business. Good blend of technical (advisory), relationship management, project management & service delivery. Our client is a certified "Great place to work." Senior role with client ownership for A-Grade clients that will be infrastructure as a service, on-prem & SAAS based. Strong technical engineering team based in Canberra – architects, engineers, etc. Not a typical MSP churn & burn culture; very different approach to staff morale & culture building. Average tenure of the team is 2+ years. Nimble and fast-moving business focused on innovation and growth. Very high culture rating across the business. Plenty of non-financial incentives around education, health/fitness, self-development. Constantly evolving and changing the way solutions are delivered, with heavy investment in automation & bleeding-edge tech. Pain-free & efficient interview process. 10+ years of strong reputation in the market. Highly focused on innovation & providing IT services/consulting across all the latest tech platforms. Very strong existing team of engineers to work with. Culture is a primary focus of the business, strongly supporting growth, having a voice, promoting a flat management structure, collaboration, encouragement & support, and a diverse team working in cross-collaboration. Business heavily invests in training & support, internal progression. Please only apply if you're based in Canberra or want to relocate; interstate candidates will not be considered.
If you are an experienced Technical Consultant, please apply, and we will review your application as soon as possible.
Tektalent looks forward to hearing from you.
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