Senior System and Customer Support OfficerFull-time Temporary with a Possibility of PermanencyDetails: The ACT Government has a vision for a more connected Canberra, where technology and data are leveraged to improve the lives of its citizens and businesses. This vision relies on innovation being embraced, opportunities seized as technology evolves and that the community are engaged and consulted to ensure government services leave no one behind. If we get the design right, we'll create services and systems that give time back to all members of our community and improve wellbeing. To deliver this vision an action plan has been created based on timeless principles, such as putting people first, sharing data transparently, and engaging with the community to co-design services.As a Branch within Digital, Data and Technology Solutions (DDTS), ACT Digital is at the forefront of this movement, constantly pushing boundaries to create intuitive and user-friendly digital service experiences.ACT Digital Branch is responsible for driving the ACT's digital service delivery agenda to make it easier and more convenient for citizens and businesses to connect and do business with government. Our approach includes facilitating end to end design and delivery within multi-disciplinary teams, with a focus on improving the user experience and creating change that benefits government, business and the community.Are you someone who wants to make a difference in shaping the way ACT government designs its services to meet the needs of the community? Do you enjoy working with people and looking for opportunities to make things easier for citizens and more efficient for government? If you're passionate about making a tangible impact, this role is perfect for you! Join us and help create a seamless, secure, and modern digital experience for all Canberrans.Eligibility/Other Requirements:You are required to hold a current CMTEDD issued Personal Vetting Program (PVP) certificate/clearance or ability to obtain and maintain a certificate is mandatory.Qualifications and certifications in Salesforce and information technology would be highly regarded.How to Apply: Please review the Position Description and submit the following:A two-page pitch that tells the selection committee about your ability to perform the advertised role. The pitch should demonstrate that you possess the capabilities detailed in the Selection Criteria section of the Position Description.Apply now to join us in making a difference!
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