Senior Service Management Specialist

Digital Services and Security Department (DSSD) helps to keep Victoria safe by providing reliable, secure, and easy to use technology that enables our people to do their job, and our community to access our services. DSSD are a professional team that partners with our business to transform Victoria Police and lead the digital modernisation of the organisation.Within DSSD, the Security, Information and Privacy Division (SIPD) are responsible for the strategic direction, governance of processes, provision of advice, stewardship and promotion of protective and cyber security, information and records management and privacy.SIPD are seeking a dynamic VPS6 Senior Service Management Specialist to report to the Enterprise Information Manager. This role is responsible for supporting the implementation of an enterprise wide Electronic Document and Records Management System (EDRMS) and uplifting IM maturity and streamlining processes through modernisation to achieve greater efficiency. The delivery of the RecordPoint/Records365 solution is a complex project with multiple and diverse user groups underpinned by state regulations and mandatory standards.The responsibilities of this role are aligned with the Keeping You Safe: Victoria Police Strategy 2023-2028.Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.Your duties will include:Providing technical expertise on the delivery of the IM Program of Work and ongoing management of RecordPoint/Records365 while embedding a culture of continuous improvementProviding specialist advice to uplift process maturity and leveraging technology to modernise Victoria Police through best IM practices across the industry and governmentManaging IM capability to ensure organisational and operational needs, milestones, key objectives and stakeholder requirements are successfully metSignificantly contribute towards the development, maintenance and continuous improvement of RecordPoint/Records365 in accordance with the internal operating and support modelTenancy administrator for external file sharing tools to support onboarding, helpdesk/enquiries, troubleshooting, monitoring traffic/usage and reportingSuccessful delivery of a document management workflow tool in the capacity of an administrator to support onboarding, helpdesk/enquiries, troubleshooting, enhancements, integrations and reportingProviding strong support while engaging with internal stakeholders and other police jurisdictions and government agencies to modernise, streamline and standardise Victoria Police IM practicesDeveloping and enhancing IM procedures and guidelines aligned with relevant IM frameworks and standardsTranslating business needs and requirements into workable, and sustainable technology solutions to support digital transformationWorking with our EDRMS Product Manager and IM Specialist to ensure continuity and consistency of quality IM services across the organisation.As the successful applicant, you will have:Demonstrated experience and knowledge of data, information and records management principles, standards and policies within the Australian government sectorDemonstrated a minimum of 5 years of experience in the administration of an EDRMSDemonstrated experience in administering SharePoint OnlineDemonstrated experience with a document management approval workflow toolDemonstrated ability to lead and supervise a small team of information management specialists/officers, providing them with clear direction, feedback and supportDemonstrated ability on the delivery of high quality information and records management services to internal and external stakeholders, ensuring that their needs and expectations align with business requirementsDemonstrated ability to communicate effectively, both verbally and in writing, with a range of audiences, in particular senior management, using appropriate language, tone and style in accordance with internal policiesDemonstrated experience in writing clear and concise reportson complex issues and projects so they are easy to understand and useDemonstrated ability to work independently and as part of a team, managing competing priorities and deadlines and delivering outcomes in a fast-paced and dynamic environmentDemonstrated ability to use initiative, problem-solving and analytical skills, applying sound judgement and decision-making in complex and ambiguous situationsA tertiary qualificationin records and information management or demonstratedequivalent professional experience.The following criteria is highly desirable:Demonstrated experience in administering a manage-in-place EDRMS e.g. RecordPoint/Records365Demonstrated experience in administering a secure external file sharing and document workflow tools.Requirements and relevant information:Working within the Security Information and Privacy Division, Digital Services and Security DepartmentThis position is located at Victoria Police Centre, 311 Spencer Street, Docklands and will require visits to other Victorian police sitesThe successful applicant will be required to undergo National Security Vetting, achieve, and maintain a security classification of Negative Vetting Level 1 (NV1). To achieve this, applicants must be an Australian Citizen.The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.Your application must include:Resume andCompleted application form - the word document (2. Application form) attached to the job advertisement, must be completed and attached to your application.Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).For further information on this role please contact:We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contactVPS Recruitment via ****** on (03) 8335 8***..About Us:Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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