As Australia and New Zealand's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team come together for a common cause: giving families easy access to our on-trend products and incredibly low prices.
As a leader in the retail market, we're optimistic about our future and yours. We're relentless in our pursuit for results, giving you challenging work that you'll be proud of. We celebrate your uniqueness and individuality.
Join the team Join us on an exciting journey as we relaunch our service desk, merging the Kmart and Target service desks into one awesome team! We're on the hunt for enthusiastic IT service desk analysts who are passionate about delivering top-notch customer service to both Kmart and Target stores. In this role, you'll be at the forefront of supporting their IT needs and ensuring a seamless experience.
What you'll be doing Delivering expert support for a range of IT issues, including hardware, software, and network-related problems. Managing and prioritising incoming service requests and incidents to ensure timely resolution. Monitoring IT systems and infrastructure to proactively identify and address potential issues. Creating and maintaining accurate records of issues and resolutions to improve future troubleshooting processes. Training and mentoring junior team members and contributing to their development. To be successful in this role you'll have: Demonstrated experience in a Service Desk / Helpdesk role within a retail or similar environment. Strong knowledge of IT systems, including experience with troubleshooting hardware, software, and network issues. Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users. Demonstrated ability to analyse problems, identify solutions, and implement them efficiently. A strong commitment to delivering high-quality customer service and maintaining a positive user experience. Benefits we'll offer you A team member discount card that gives you a discount at Kmart and Bunnings. Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers! Opportunity to participate in a bonus program. Inclusive parental leave and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances. A dynamic learning and support program. Opportunity to fast track your career through our Mentor Program. A Kudos recognition program, where you are nominated by your peers to win prizes. Great career opportunities across the broader Wesfarmers Group. We're here to make everyday living brighter From humble beginnings in Burwood East, Victoria, in 1969, we're now an essential part of 300 communities. We're designing and creating the products people reach for every day. Our aim is to get the products we love into the hands of happy customers.
A place you can belong At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We encourage applications from all candidates.
If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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