Join a values and community-oriented, leading customer-owned bank.
Play an integral role in driving the evolution of our Cards & Payments product portfolio.
Permanent, full-time role based in Newcastle | Hybrid work environment, requiring solid office presence.
Purpose of the role
Greater Bank and Newcastle Permanent have recently come together to form NGM Group Ltd, a powerhouse in customer-owned banking.
The Cards & Payments Product Team plays a pivotal role in fostering strong connections with our customers. Enabling seamless, reliable transactions that cater to customer preferences is at the heart of a positive customer experience and is vital to driving growth across both consumer and small business segments.
As our Senior Product Manager – Cards & Product Development, you'll be based in our Newcastle head offices, and will leverage your proven track record in this space to lead the development and delivery of our Go to Market card strategies and will be responsible for portfolio performance within our multi-brand structure. Additionally, you'll effectively lead a Product Manager, Cards & Payments, on both strategy and day-to-day tasks and will spearhead adjacent product development opportunities across Retail Banking portfolios, with the aim to increase Main Bank relationships.
Join us and make an impact in a rewarding, high-performance, values-driven environment!
What will your key responsibilities include?
Alongside the Head of Product Development and Cards, lead the development and execution of debit and credit card strategies to increase the number of new and retained cardholders, and increase overall spend. Achieve portfolio growth targets as aligned with the Visa contract key performance metrics. Understand key metrics of the broader cards business and the end-to-end customer experience to build strategies which integrate with Distribution, Digital, Marketing, and Payment Operations. Develop plans to encourage desired product/service usage and engage in quantitative and qualitative measurement to ensure effectiveness. Actively engage with the Payments Operations Team to drive continuous improvement of card products and service propositions. Ensure card and payment propositions remain relevant to changing customer needs and innovation is appropriately reflected in portfolio strategies. Develop relationships with other departments and relevant external companies, managing these relationships to ensure effective engagement of partners to assist in the execution of product and service development and sales and marketing activities. As required, being a member, stakeholder, or leader of change-initiated projects. Leading, demonstrating, and embedding a culture of risk management and compliance. What are we looking for?
University degree or equivalent, with major study in finance, business and/or marketing. At least 4 years' experience in a Card Issuing/Acquiring Role leadership role as well as Payments Scheme management experience. A broad understanding of banking and the importance of lending, deposits, and payments and their inter-relationship. A sound knowledge of technology and flow of data with a key ability to understand the impacts of technology on payments and customers. This includes external systems operated by payment partners. The ability to work with complex data sets and a strong understanding of revenue/cost flows in the payments value chain. Demonstrable experience in working with key providers and other payment bodies (BPAY, Aust Pay Net, RBA). An active desire to continuously develop knowledge and understanding of payments and its relationship with the Bank and its customers. Demonstrated ability to guide, inspire, and mentor team members. Exceptional communication skills, both written and verbal, including strong presentation capabilities. Highly developed relationship building, negotiation, and interpersonal skills. What can you expect from us?
Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination. Lifestyle and giving back; Flexible work including hybrid arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year and three recreational leave days per year. Professional advancement; Diverse career opportunities, recognition programs and employee referral program. About us
We're NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you're ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then ... we want you!
Collectively, we're the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment , comprehensive background check , Bankruptcy Check and a National Police Check .
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.
'Here for good' is more than just our advertising slogan, it reflects who we are. As a mutual building society we have no shareholders to pay. Instead we return our profits to our customers and the regional communities we operate in through better interest rates, competitive fees and financial support through our community involvement and extensive sponsorship program.
We are proud to employ 900 dedicated staff and have more than 320,000 loyal customers. This makes us one of the largest building societies in Australia.
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