Senior Premier Support EngineerApply
locations: Melbourne, Australia
time type: Full time
posted on: Posted 2 Days Ago
job requisition id: R28879
Job DescriptionWho we're looking forAre you an ambitious and experienced IT professional proficient in Korean?
Zendesk is seeking a Senior Premier Support Engineer to join our world-class team in Melbourne, Victoria, Australia. We aim to provide flawless customer service, and we're looking for someone who can help us achieve this with their hard-working nature and proven track record.
What you'll be doingProvide top-tier support to our Korean-speaking customers, ensuring their technical issues are resolved efficiently.Troubleshoot and diagnose complex software and system issues to determine effective solutions.Collaborate with cross-functional teams to successfully implement customer solutions and improve product offerings.Offer excellent service by strictly following Zendesk's support guidelines and standard processes.Mentor and guide junior engineers, encouraging a collaborative and inclusive team environment.Contribute to ongoing improvement initiatives to improve our support processes and customer happiness.What you bring to the roleProven expertise in troubleshooting and resolving technical issues in a customer-facing role.Exceptional communication skills in both Korean and English.Proficiency in handling numerous priorities and tasks in a fast-paced setting.Strong analytical and problem-solving skills with a customer-centric approach.Experience with Zendesk products or similar customer support platforms.Passion for technology and a keen interest in continuous learning and development.Basic Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.Minimum of 5 years of experience in a technical support role for a software product.Proficient in Korean and English, both written and verbal.Work timings: 10:00am to 6:00pm Melbourne time - must be open to flexibility in scheduling as this may vary slightly on occasion.Preferred Qualifications:Experience in a senior or lead technical support role.Familiarity with cloud-based technologies and SaaS platforms.Experienced Zendesk Administrator or deep Zendesk product knowledge.Enterprise Architecture / Technical Architecture experience.Experience designing, implementing, supporting, and troubleshooting complex multi-vendor/multi-platform SaaS solutions.Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server-side experience with Java, Ruby, or another modern language is also great.Established proficiency in fostering positive relationships and efficiently coordinating with teams across various departments.Self-motivated, and possess a strong sense of responsibility and initiative.Equal Opportunity EmployerZendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
For individuals with disabilities, Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
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