Consultants (Information & Communication Technology)Full timeDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand.The RoleWe are seeking an experienced Oracle VBCS/OIC consultant to join our DXC Oracle Practice customer services team in VIC. This role focuses on providing ongoing support, troubleshooting, and enhancements for customer-facing Oracle PaaS applications, primarily using Oracle Visual Builder Cloud Service (VBCS) and Oracle Integration Cloud (OIC).ResponsibilitiesSupport and maintain Oracle VBCS applications/extensions to ensure business continuity and enhance the application to meet evolving business needs.Support and troubleshoot Oracle Integration Cloud (OIC) integrations, ensuring data flow and service connectivity between Oracle Cloud applications and third-party systems.Provide ongoing technical support and maintenance for Oracle PaaS applications, particularly Oracle VBCS and OIC.Respond to incidents, service requests, and changes, following defined ITIL processes (incident management, problem management, and change management).Maintain accurate and up-to-date documentation for all Oracle VBCS applications, integrations, and support processes.Collaborate with customer service teams to manage escalations and resolve critical issues.Ensure compliance with Service Level Agreements (SLAs) by delivering timely and high-quality resolutions for all reported issues.Assist in root-cause analysis for recurring incidents and implement preventive measures.Work closely with business stakeholders, developers, and other IT teams to address technical issues and deliver enhancements.Key skills and experience:Oracle Visual Builder Cloud Service (VBCS): 3-5 years of experience in supporting and enhancing VBCS applications.Oracle Integration Cloud (OIC): 5-6 years of experience in managing and troubleshooting OIC integrations, including system performance tuning and issue resolution.Experience in Oracle Process Cloud Service (PCS) will be an advantage.Knowledge of Oracle Cloud Applications (CX, ERP, HCM) and their interaction with Oracle PaaS services.Strong understanding of RESTful services and APIs, with experience in troubleshooting and maintaining them.Sound knowledge of developing PLSQL SQL programs.Minimum of 7-10 years of experience in a technical support or Customer Services role with a focus on Oracle PaaS applications.ITIL certification or familiarity with ITIL processes (incident management, problem management, change management).Experience working in Agile or IT Service Management (ITSM) environments.Strong problem-solving and troubleshooting abilities.Excellent communication skills to interact with both technical teams and non-technical stakeholders.Ability to work in a fast-paced, customer-focused environment while managing multiple priorities.Strong team player with the ability to mentor junior team members.How To ApplyIf you have the above skill set, and if you would like to be part of a culture that rewards performance and encourages ideas, then please press the "apply now" button below and submit your resume.In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
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