Senior Manager, Small Business Lending

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Join an organisation that has been proudly recognised certified as a 2024 Great Place to Work for four years Join us at an exciting time of growth in supporting Australian businesses Hybrid work/life balance The Senior Manager, Small Business Lending is a critical role to ensure the overall performance of the Small Business pipeline for lending up to $350k and guarantees up to $500k to help us delivery our customer growth objectives.
This includes owning and proactively driving applications to conversion, optimising the customer experience and ensuring customers progress through the application process and Small Business pipeline.
Location: Sydney Role Type: Full time, Permanent Ownership and accountability for managing leads, applications and referrals from Marketing, Small Business Sales, and Mid-Market to actively drive these to signing.
Actively managing the progress of referrals and pre-qualified inbound enquiries, including screening of suitable applications and guiding customers through each step of the SBL application process to optimise conversion.
Review applications and prepare the submission for pre-screen and credit analysis including obtaining additional information or documents as required, whilst thoroughly understanding the customer's business and its needs.
Utilise credit and finance knowledge to work collaboratively with Credit Risk team and other internal partners to optimise approvals and ensure KYC/AML compliance.
Meticulous approach to data entry and records management to maintain customer pipeline data in the EXFOS CRM, ensuring system/reporting accuracy, capturing new data as required, and updating existing information.
Proactively identify customers who have growth aspirations in the market and have outgrown the Small Business channel and refer them to the Mid-Market channel as suitable.
ABOUT YOU Proven experience in managing business applications with customers with a minimum of 5 years' experience in another small business lending institution.
Strong credit assessment, risk and regulatory knowledge to assist in driving conversion of deals through to approval.
Proven ability to build and maintain strong relationships with key customers, driving business outcomes including conversion, satisfaction, loyalty and advocacy.
Superior attention to detail, proactivity, time management and organisation skills with experience in document gathering and management.
Ability to articulate Export Finance Australia's suite of products and understand how the Small Business channels can help customers through a variety of financing solutions.
The successful candidate will have a very strong customer focus, be proactive and take ownership highlighting when support or a decision is required.
The successful candidate will be degree qualified in a business subject and have excellent written and verbal communication skills.
Even if you haven't ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you!
OUR BENEFITS & CULTURE We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.
We support flexible working and pride ourselves in fostering a culturally diverse, honest, collaborative and supportive team environment.
We are proud to be recognised certified as a 2024 Great Place to Work for the fourth year (including 2023, 2022 and 2020), recognised on the 2023 AFR BOSS Best Places to Work list, as one of Australia's Best Workplaces for Women 2022, and the Australian HR Awards 2021 Employer of Choice (NFP & Public Sector).
In line with our commitment to our people, we have a comprehensive array of benefits available to our employees: Generous leave provisions (e.g.
Annual Wellbeing day) & leave purchase opportunities 18 weeks paid parental leave for primary care givers Thorough induction onboarding program Fitness Passport along with other Health & Wellbeing initiatives Gender affirmation leave Income Protection Insurance Community volunteering and many more!
Our headquarters is based in Sydney CBD, and we have a national presence across Melbourne, Canberra, Brisbane, Perth and Adelaide.
ELIGIBILITY Australian Citizenship - To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application.
Security Clearance - To be eligible to apply for this position, applicants must be able to obtain and maintain a Baseline security clearance.
SOUND LIKE YOU?
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Interviews will occur in parallel, so please apply ASAP.
To apply, please click 'apply' or email your CV to By choosing to apply, you agree to the recruitment privacy policy.
We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.
If you are a candidate with a disability, let us know how we can provide you with additional support.
ABOUT EXPORT FINANCE AUSTRALIA Export Finance Australia is Australia's export credit agency.
We provide finance to support Australian export trade and overseas infrastructure development across the Pacific and Indo-Pacific.
Through our loans, bonds and guarantees, we support businesses – from small and medium-sized enterprises (SMEs) to large corporates – foreign governments and infrastructure projects, to take on the world.
Working with banks, other government agencies and our partners, together we are helping drive international success for Australian businesses.
The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose.
They can see the impact we create for our customers.
For more information about us, please refer to our website.
Applications from recruitment agencies will not be considered on this occasion.
Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Finance, Business Development, and Product Management Industries Banking Referrals increase your chances of interviewing at Export Finance Australia by 2x Sign in to set job alerts for "Small Business Manager" roles.
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