Senior Manager - Collections and HardshipsGreat opportunity for an experienced people leader with Collections Management experience to lead a team for one of Australia's fastest growing Fintech businesses.ASX listed and with a loan book of more than $2Bn, our client is a multi-award winning personal lender using smart technology to provide faster, fairer loans to their consumer borrowers.About the role:Reporting to the Head of Operations, this role will be based in the Adelaide CBD and will oversee the full lifecycle of collections from early stage delinquency through to recoveries and debt sales for all loan products.You will lead and mentor a growing Collections team, fostering a high performance culture, collaborating across internal departments including legal, compliance, and risk, ensuring all regulatory requirements are met and fair customer outcomes are delivered.Other responsibilities include:Ensure all hardship cases are handled in line with regulatory requirements and company policies, while maintaining empathy and professionalism.Regularly review and improve hardship support programs to enhance customer outcomes.Promote a culture of continuous learning, enhancing team members' skills and knowledge.Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.Identify opportunities for process optimization and the implementation of best practices across the collections function.Monitor and ensure accurate reporting and data analysis, using insights to drive improvements and operational efficiency.What's in it for you?Be part of a market-leading fintech organisation with a clear vision to positively reshape Australia's financial ecosystem, driving impactful change within a rapidly evolving industry. As a Senior Manager, you will join a high-performing, diverse, and customer-centric team committed to excellence and collaboration. You will thrive in a dynamic start-up culture that encourages innovation, entrepreneurship, and leadership, offering significant opportunities for career progression.Highly competitive salary package: $120,000-$140,000 + super.Hybrid working arrangements including flexible hours and work-from-home options.Additional employee perks: too many to list!Who are we looking for?A strong leader of people with a demonstrated track record of building strong culture while driving performance.You have proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.You have a strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.You have exemplary relationship management skills, with experience working with external vendors and stakeholders.You possess strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.If this sounds like the role you'd like to start 2025 in, I want to hear from you. Apply now as interviews will commence immediately. For a confidential discussion please call 8232 6008 and have a chat with Matt.Please note only shortlisted candidates will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Collections Manager?Do you have a current Police Check (National Police Certificate) for employment?Are you willing to undergo a pre-employment medical check?
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