Senior Legal Collections And Financial Resilience Specialist

Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity.
We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.
We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.
These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
In this role, you will perform collections activity for severely delinquent secured and unsecured account facilities, including staff accounts, deceased estates, bankruptcy, legal activities and financial rehabilitation for customers in ongoing financial hardship support programs / escalated cases.
Your main responsibilities will include: Support legal and administrative functions for secured and unsecured accounts by ensuring timely delivery of business support functions.
Help and work with customers experiencing financial hardship on a path of financial resilience.
Recommend further action required to safeguard the best interest of the Bank on complex facilities.
Contribute towards expediting further action where appropriate to mitigate losses with close follow-up with key stakeholders (e.g., Branch/RMs and Service delivery).
Correspond with customers through litigation stage to support viable resolution.
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