City Venue Management is a facility management company operating Aquatic Centres & Health Clubs from the Gold Coast through to the Sunshine Coast, as far West as Toowoomba and also in New South Wales. We currently operate 37 sites across Queensland and New South Wales, as we continue to grow and develop with each passing day. Our purpose is 'creating experiences that delight and engage'.At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.What are we looking for?We are looking for applications from people who are interested in working as part of a forward-thinking and ever-evolving business that is focused on health, wellbeing and fun - our purpose is 'to create experiences that delight and engage'.As a Senior Duty Manager, you will report into the Facility Manager, and work closely with other department heads and on-site staff. This role demands a proactive leader who can drive efficiency, enhance customer experience and foster a positive working environment. Our business operates seven days a week, and successful applicants will be required to work flexible hours, aligning with our operational needs.What you need to succeed:The right culture fit for our company and people is the most important attribute, along with the following skills:Communication: A commitment to open, honest and frequent communication.Business Management: Experience in managing budgets, understanding financial reporting and working with KPI's.People Management: Experience with recruitment, training, succession planning and performance management.Decision Making: Ability to make informed decisions, consult with stakeholders and review outcomes effectively.Conflict Resolution: Proficient in delegating, empowering and engaging staff while resolving conflicts.Customer Service: A strong focus on delivering exceptional customer experience.Attention to Detail: Ability to recognise and act on details that enhance on-site operations and experiences.Leadership: Confidence in leading a team in a dynamic and people-focused environment.Self-Starter: Proactive attitude and responsibility in managing site operations while remaining organised.Safety & Maintenance: Ensure patron safety and maintain a clean, well-presented facility for all to enjoy.Essential Qualifications (or willing to obtain):Current Blue Card (Working with children check) or ability to obtain one prior to commencing employment.Current CPR (must be obtained within 4 weeks of starting).Current Pool Lifeguard (must be obtained within 4 weeks of starting).We have in-house trainers to run these courses and provide discounted rates for all employees.Our Culture:CVM people are essential to our success. We need a talented, motivated and resilient workforce to be able to deliver against our strategy. We aim to create a work environment where employees feel valued, respected, empowered and inspired.If you share our company truths of fun, energy, collaboration, simplicity, maturity, a desire for new knowledge and are motivated to make a difference then we'd love to hear from you. We can offer you a collaborative and learning environment, where you will be supported with development opportunities. We encourage all of our employees to Be You, Feel Good and Keep Growing.What are the perks?Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.We do meaningful work every day - we move fast and focus on what matters.We are empowered to make decisions - we don't let processes and approval hierarchies get in the way; we trust our team to use their judgement.Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.Our City Perks program offers a range of generous discounts.We have fun - we celebrate our successes & don't take ourselves too seriously!!Statement of Commitment to Child Safety:At City Venue Management (CVM), we're focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures.Where to from here:We are an inclusive employer of choice and passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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