Senior Computer Systems Officer - ICT Support ServicesEducation (Organisation site)Information and Technologies Branch - People, Information and Communication Services DivisionJoin the Department of Education with a new exciting permanent opportunity available as Senior Computer Systems Officer in the ICT Support Services team! This role aligns with the IT Service Management (ITSM) team within the ICT Support Services Directorate. The team is responsible for enhancing IT service delivery through effective management of key ITSM processes, including Problem Management, Service Catalogue Management, and Major Incident Management.The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary, including making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.About the Role:Be part of a world-class, dynamic and growing team that provides a great digital experience for every Queenslander. We are better preparing Queenslanders to work, learn, play and succeed in a world with a constantly evolving technology landscape. Enterprise Technology Services is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.Responsibilities include, but are not limited to:Problem Management activities, ensuring effective identification and resolution of issues. Prepare and present reports on trends and resolutions.Document and maintain our Service Catalogue processes, policies, and updates.Assist the ICT Incident Manager in coordinating the response to major incidents, ensuring swift resolution and communication to stakeholders.Reporting and Data Analysis: Generate and analyse reports to track service performance and identify areas for improvement. Use data to support decision-making and recommend enhancements to service efficiency.Highly desirable skills and experience:Communicates with influenceAbility to provide clear and concise communication, both written and verbal, to departmental staff and management, including the preparation of documentation.Supports productive working relationshipsAbility to collaborate effectively with stakeholders across the department.Displays personal drive and integrityStrong problem-solving and troubleshooting skills, with a commitment to delivering high-quality services while maintaining compliance with industry standards and policies.Please refer to the attached role description for any mandatory requirements for this position.How to Apply:Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); andA 1-page written statement about how your achievements and capabilities meet the requirements of the role.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.Salary rate shown is reflective of full-time (1.0 FTE).We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
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