Senior Client Relationship Officer (Contracts) - NSW Government Immediate start, initial 6 month contract with view to extend
$550 per day + super
Full time, Monday to Friday, 35 hours per week
Dubbo location - full time on site
Working with Children Check and Childstory required
This large Government department within the community services sector is seeking a Senior Client Relationships Officer (Contracts).
The position is Clerk Grade 7/8 and we are looking for someone who has a strong administration/procurement/contract management background who is able to multi-task, prioritise and be given tasks to complete with limited support and efficiencies.
We require outstanding communication skills and someone with the ability to hit the ground running.
The primary purpose of this role is to develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), key government stakeholders, community leaders, NGOs and clients and ensure effective services and programs are provided to Aboriginal communities and clients consistent with contracted standards.
This is a fantastic opportunity within the NSW Government to work in an exciting, rewarding, and supportive team environment.
Day to day responsibilities include but are not limited to:
Lead local implementation, support, service, communication and improvement programs for ACHP contract management to ensure the needs of the community and clients are met.
Work collaboratively with the central contract management and compliance team and service delivery teams to ensure a co-ordinated approach to contract implementation and compliance management and enhance quality of service delivery.
Develop a comprehensive understanding of ACHP performance to enable regional advice on property allocations and contract arrangements.
Lead issue resolution process and client grievance process from inception to completion to ensure timely completion and compliance with current contracts and policies.
Act as a senior local department representative and partner in the region building effective working relationships with Aboriginal Community Housing Providers, community leaders and tenants to better meet client needs.
Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments, and own work plans, activity tracking and measurements of work schedule completion are completed according to agreed standards.
Provide sector education and guidance on contract obligations, requirements, performance criteria and compliance standards.
Identify and review capacity building opportunities and issues with the capacity building team and regional team and implement agreed actions.
Working across a range of programs, policies and systems to maximise team efficiency and service delivery outcomes.
Identifying key stakeholders and maintaining relationships which will support stronger communities and innovative/integrated service delivery for clients.
Managing and resolving contract performance issues and breaches whilst maintaining collaborative working relationships.
Skills/Experience:
Previous experience in a similar role required.
Demonstrated experience in a procurement or contract management role.
Proficient in use of the Microsoft Office suite particularly in Outlook, Excel, PowerPoint and Teams.
Exceptional stakeholder management skills.
Excellent communication skills both written and verbal.
Strong attention to detail and highly organised.
Ability to work independently and collaborate with the team.
For further information or interest in this fantastic opportunity to work within the NSW Government, please apply now or email a copy of your resume to Brooke Dover at
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.
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