Senior Claims Consultant

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We want to grow with you, achieve with you, and support you to do your best work.
That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
Job Description The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions, the Life Insurance Code of Practice, and other legislative and regulatory requirements.
A key focus of this role involves providing a best-in-class customer and client experience, including regular communication regarding the status of claims and managing expectations to deliver quality health and claim outcomes.
Ensure compliance with TAL policies, procedures, and guidelines, ensuring claims management aligns with the TAL claims philosophy.
Adhere to external regulations (e.g., Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
Ensure all interactions with Customers, Advisers, and other stakeholders adhere to TAL's Customer Service Culture by providing high-quality, accurate, and compliant work.
Contribute to a culture of process improvement, supporting the Team Manager and Technical Specialist to embed required changes within the team while maintaining a best-practice approach to claims handling.
Participate in department and company projects as required.
Maintain current knowledge of life insurance guidelines, processes, and policy changes, ensuring claims handling reflects industry best practices and TAL policies.
Perform other ad-hoc duties as required.
Qualifications At least 1-2 years' experience in life insurance senior claims management at a similar level.
Ability to build rapport and empathy with customers during difficult times, with a commitment to delivering proactive, high-quality customer service.
Advanced time management and prioritization skills.
Strong analytical and problem-solving skills with attention to detail.
Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health (desirable).
Diploma or Cert IV in Life Insurance, or equivalent (desirable).
As part of the recruitment process, checks such as Criminal History, Bankruptcy, Entitlement to Work, Regulatory, and Reference Checks may be conducted to verify your eligibility for a role at TAL.
Additional Information At TAL, we value diversity and are committed to fostering an inclusive culture.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds including those with caring responsibilities, people living with disabilities, and individuals from CALD and LGBTQI+ communities to apply.
Even if you don't meet every criterion, we encourage you to apply or contact us.
We can accommodate any stage of the recruitment process to provide the best experience.
Please inform our Recruitment team at any time.
TAL is recognized as an Employer of Choice by the Workplace Gender Equality Agency and is a member of Diversity Council Australia and the Australian Network on Disability.
For more, see our Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land where our Head Office is located, the Gadigal people of the Eora Nation, and pay respects to their Elders past, present, and emerging, extending this acknowledgment across all lands we operate in.
#LI-Hybrid #LI-Claims #InsuranceClaims Everyone at TAL is responsible for doing the right thing and conducting themselves ethically.
Our expectations are aligned with our Code of Conduct.
Risk management is everyone's responsibility.
If you are already a TAL employee, please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal to ensure your application is recorded correctly.
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