Senior Claims Consultant

From the millions of Australians we protect, to those who make it happen every day at TAL, people are at the heart of everything we do.
We aim to grow, achieve, and support our employees to perform their best.
Our focus is on developing leadership, promoting diversity, rewarding excellence, and retaining talented individuals.
We are always seeking individuals who want to advance with us, do what's right, aim high, and work smart.
Discover where we can go together.
Job Description The Senior Claims Consultant manages a portfolio of complex life insurance claims proactively, in accordance with TAL's claims philosophy, procedures, policy terms, the Life Insurance Code of Practice, and other legislative requirements.
A key aspect of this role is delivering a best-in-class customer and client experience, including regular communication about claim status and managing expectations to ensure quality health and claim outcomes.
Accountabilities include: Managing complex life insurance claims proactively and cost-effectively Ensuring accurate claim assessments aligned with policy terms and conditions Gathering and interpreting relevant information to develop appropriate claims strategies Determining benefit entitlements accurately to ensure timely payments of legitimate claims Collaborating with Technical Specialists, Recovery & Support Specialists, Health Services, and other stakeholders Providing guidance to team members on claims management processes and procedures Modeling effective case and portfolio management practices Supporting less experienced Claims Consultants and contributing to their development Delivering exceptional customer service Qualifications Experience in a similar role involving life, lump sum, trauma, and income protection claims assessment within the Financial Services/Insurance industry Relevant tertiary qualifications (desirable) Ability to build rapport and demonstrate empathy during challenging situations Background in medical, vocational, or rehabilitation fields (desirable) You are always accountable, persistent, and committed to achieving the best outcomes for customers and partners.
You value teamwork and collaborative problem-solving.
Additional Information At TAL, we value diversity and are committed to an inclusive culture.
We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse backgrounds, those with caring responsibilities, people living with disabilities, and members of the CALD and LGBTQI+ communities.
Even if you don't meet every criterion, we encourage you to apply or contact us for more information.
We are committed to accommodating candidates throughout the recruitment process.
Please inform our Recruitment team at any stage.
TAL is recognized as an Employer of Choice by the Workplace Gender Equality Agency, and we are members of Diversity Council Australia and the Australian Network on Disability.
Learn more about our reconciliation efforts through our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the land where our Head Office resides—the Gadigal people of the Eora Nation—and pay respects to their elders past, present, and emerging.
We extend this respect to all Traditional Lands we operate across.
#LI-Hybrid #LI-Claims #InsuranceClaims Everyone at TAL is responsible for acting ethically and following our Code of Conduct.
Risk management is a shared responsibility.
If you are already a TAL employee, please apply via the SmartRecruiters button in Workday under the Employee Portal to ensure your application is properly recorded.
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