About Vanguard
Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.With more than AUD $9 trillion in assets under management Vanguard is one of the world’s largest global investment management companies. In Australia we partner with institutional clients, financial advisers and individual investors to offer low-cost investment solutions. Our comprehensive range of managed funds, exchange traded funds (ETFs) and tailored investment solutions are built to support long-term investment success for our clients.
At Vanguard Investments Australia (VIA) we have a focus on increasing our efforts to serve Australian investors directly. As part of that journey we are working on an expansion of our offering to include superannuation. Australia has one of the best retirement systems in the world and we want to help make it better for all Australians. With significant global and local expertise in the retirement space, coupled with our disciplined, low-cost approach to investing we are committed to helping more Australians reach their retirement goals.
The opportunity
Reporting to the Team Leader, TA Oversight and joining a broader team of Client Operations professionals, the Senior Associate, Client Operations Oversight will be responsible for supporting in the evolution and implementation of the control management framework, collaborating with business partners to ensure a robust control framework is in place and maintained.
In addition to the above this role will assume responsibility in implementing and monitoring the oversight of the newly outsourced Transfer Agency operations and play a key role in the development, implementation and administration of various Client Operation’s strategic initiatives. Additionally, this role will also actively participate in the oversight and management of numerous outsourced vendors.
What you will do
Support the Transfer Agency Oversight team by applying subject matter expertise and a depth of knowledge around the activities that support the integrity of the Registry operations.
Oversees operating procedures, monitoring operational metrics, and ensuring the team delivery of accurate and timely processing based on daily goals.
Develops team processes and procedures to improve operational effectiveness. Where required, provide assistance and training support and develop other crew members.
Advocate and support a culture of continuous improvement and change management
Establish and maintain effective working relationships with external clients and business partners that include third party vendors.
Ability to work flexibly and participate in special projects and performs other duties as assigned.
What we are looking for
Demonstrated experience in Investment Operations, Registry and/or Oversight Functions will be highly regarded.
Demonstrated ability to think critically and make informed decisions
A proactive attitude towards building and managing stakeholder engagement.
A desire to learn, ability to self-direct work and eagerness to contribute to team success
Team Player with strong client service focus and good interpersonal skills.
Demonstrated experience effectively communicating with internal and external stakeholders, within a dynamic and fast-paced environment
Specialisations that will make an impact
Experience in and sound knowledge of the investment management industry is highly desirable
Experience in Transfer Agency/Registry process flows is highly desirable
Understanding of fund structures, financial instruments, regulatory environment and funds industry would be well regarded
Familiarity with or experience in Business Continuity Management procedures
Familiarity with risk management concepts and internal control operations would be highly regarded
Undergraduate degree in a related field or relevant experience in a similar role
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Where to from here?
If you would like to discuss further please contact Richard Maher from our Talent Acquisition team on ********** .
