Senior Application Advisor
Senior Application Advisor Apply locations Australia | SEQ | Brisbane - 1123 Beaudesert Rd
Company : Hastings Deering (Australia) Ltd
About the Role Hastings Deering is on the hunt for a Senior Application Advisor to join our Technology Support team. This is a Permanent, lifestyle roster role (5 days on 5 off, 4 on 4 off) based out of our Acacia Ridge office.
As a Senior Application Advisor, you will serve as the subject matter expert for our Mining and Construction technology systems, providing technical guidance and support to both customers and internal teams. Your role will focus on helping users maximize the value and performance of these systems by offering expert advice, resolving technical issues promptly, and driving improvements. Additionally, you will foster a culture of innovation and growth, ensuring our technological capabilities continue to evolve and deliver optimal outcomes.
Key Responsibilities: Serve as an escalation point for Application Advisors when handling complex technology issues, providing guidance and support to ensure effective resolutions. Work with CAT in driving resolutions for complex issues and act as the conduit between our customers and the CAT support team. Manage, update, and resolve technology-related issues, supporting customer incidents and requests within the Technology Support Desk space. Support our System Specialists in deployments and upgrades of MineStar systems. Craft support documentation for technology-related incidents and requests to assist with resolutions and/or effective adoption of new technology for the Technology Support Desk Knowledge base. Field customer and technician phone calls for guidance on troubleshooting technology systems. Why Hastings Deering? At Hastings Deering, our people are our heart – from their first day with us right up to their last. As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
You'll have access to:
Opportunities for training, mentorship, and career development specific to your role. Competitive remuneration package and annual salary reviews. Work-life balance through flexible working arrangements. A supportive, diverse, and inclusive team spread across Australia and internationally. Access to growth opportunities at a regional, national, and international level through our global Sime Darby network. Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Employee discounts, rewards, and incentive programs. Paid parental leave options. Salary continuance insurance. Free on-site parking. About You A successful teammate will have experience in:
MineStar application suite both onboard hardware and office applications (Fleet, Terrain, Command, Safety Systems). Strong communication skills both verbal and written. Experience as a mine site technician, onboard specialist, machine control guidance technician, auto electrician or other related experience in Mining Technology. Minimum (3) years experience in a similar role. Previous experience working in high performing teams. Experience with Caterpillar Construction technology products and/or services (VisionLink, Cat Grade etc). To Apply: Hit the 'Apply Now' button.
Enquiries: Please call 1300 071 618.
Contact Person: Brianna Smith – ******
About Hastings Deering: Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
Who We Are Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.
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