Security Delivery Professional - Victoria, BCLocation: Victoria, BC, CAJobs by Category: TechniciansStatus: Full TimeSchedule: RegularDescriptionOur team and what we'll accomplish togetherAt TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.As a Security Delivery Professional, you are someone who excels in customer service and enjoys providing a white glove experience to customers, and you are excited by new and evolving technology. This role plays a vital part in ensuring the security and satisfaction of our residential customers. By having an expert in place, the installation and repair processes are carried out efficiently and effectively, meeting the specific requirements and expectations of each customer. The seamless collaboration with contractors and sales teams ensures a coordinated approach to project delivery, enhancing the overall customer experience. Additionally, the expertise in advanced video solutions and premium AV products guarantees that customers receive top-notch security solutions that align with the latest technology standards. Ultimately, the Security Delivery Professional's passion for high-quality customer service and technology contributes to building trust, satisfaction, and long-term relationships with customers.What you'll doDelivering exceptional customer outcomes by leveraging a blend of excellent communication, technical and customer service skills. You take pride in your work, and maintain high standards in all your interactions.Identifying upsell and cross-sell opportunities and promoting additional products and services to homeowners.Installing and repairing residential alarm and automation systems.Educating customers on smart-home technology, and providing expert analysis to build solutions that address customer needs and concerns.Providing technical expertise that includes the design of seamless home networks and advanced video solutions, as well as support for other products such as internet, TV, and audio-video solutions.Collaborating with vendors for project execution.Managing projects from start to finish.What's in it for YOU?Your rewards of starting your career with TELUS include a competitive annual salary of $52,000; note that starting salary will be determined based on your relevant education and experience. As well as annual bonuses and sales incentives, we will offer you best-in-class training to start, an employee share purchase plan, service discounts and more.You will have the chance to build a long-term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live, and serve.Competitive salary and benefits package.Opportunities for professional growth and development in the residential security sector.Supportive and collaborative work environment focused on residential customer satisfaction.Chance to work with cutting-edge technologies and solutions for residential security needs.Finally, a career you'll love.QualificationsYou're the missing piece of the puzzle with your…Enhanced track record of delivering exceptional customer service, coupled with a proactive approach to assisting customers in various areas when required.Comfortable with solutions-based selling, recommending products to your customers, and up-selling and cross-selling TELUS services and products.Normal colour vision which is required to work with color-coded wiring.Proactiveness, demonstrated effective decision-making skills, and ability to work effectively with limited supervision.Ability to plan, prioritize, and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departments.Follow safe work practices and abide by all safety rules and regulations.Exhibit enthusiasm for continuous learning, high performance, and have a demonstrated ability to learn and apply learned skills to related situations.Proven experience in delivering security solutions and services to residential customers.Strong knowledge of Wi-Fi setup and troubleshooting techniques in home environments.Familiarity with premium audio-video products and their installation in homes.Excellent project management skills with a focus on completing residential projects.Ability to handle physically demanding work, including heavy lifting, crawling in confined spaces, working in all weather conditions, and comfortable working at heights and climbing ladders.Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs.Fluency in English, with proven professional oral and written communications skills; proficiency in other languages would be a bonus.Bondable (a security clearance and criminal record check is required), with a clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent (a driver's abstract will be required).Note: Successful applicants are required to obtain a Security Alarm Installer License from the applicable provincial government. Security/alarm installation training will be provided.Great to havePost-secondary education in electronics, computers/IT or similar is an asset.Security Systems Technician Trades Qualified (TQ) certification is an asset.Previous security alarm installation experience is an asset.A bit about usWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Our team is all about making a connection with our customers and within our communities.We are honoured to be recognized1.4MDays volunteered in our communities.3,300 +Field service and support team members.1.5 to 4Months of intensive training for new technicians and an award-winning certification program for career progression.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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