Who are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2023 and that's not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.
Our PurposeEmpower Australian businesses to trade confidently with their customers.
Our MissionWe aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & TeamThe Key Account team focuses on CreditorWatch's biggest and best B2B customers with $250m+ annual turnover. The Key Account function is a focused area of growth and investment for the business. The team includes business development and account management.
The Key Account Sales Manager is required to oversee and manage the team focused on outbound activity, pipeline generation, and monthly recurring revenue targets. This is generated from new business and upsell/cross-sell to existing customers.
We focus on the customer first and want to drive outcomes that provide excellent value for our customers. A significant part of the role is balancing core KPIs alongside the team's personal development and career progression.
In this role, you'll be fully responsible for the team's sales performance, including strategic segment planning, relevant territory reviews, pipeline funnel management, forecasting, and team development.
This role reports directly to the Chief Commercial Officer and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.
Some of your responsibilities include and are not limited to: Deliver a hands-on management style and take ownership of the Key Account budgeted line item and growth of the team.Focus on the strategic growth of the segment with one eye on short-term growth and another on a multi-year plan.Create a winning culture and an enviable sales team within the business.Setup the standards and processes required for the sales team.Support the team with day-to-day sales performance, including prospecting, calling and client meeting KPIs.Review pipeline to ensure time and effort are spent on the right areas.Liaise with marketing to maximise digital and event spending and lead allocation.Forecast monthly recurring revenue for the team and track your commitments.Help shape the teams' development plan and identify training requirements.Build relationships with the top 35 Key Account Customers.Our ideal candidateTo be successful in the role, you'll ideally have worked within a sales leadership role for at least 3+ years, successfully managing, coaching and developing a high-performing team. You need to be resilient, ambitious and nurturing in your approach. Further, you will have strong exposure to working a sales opportunity and lead qualification funnel. You'll be hungry and ambitious to win. Your communication, problem-solving and attention to detail skills will come second to none.
More than just workKeep Active – All employees get a Fitness First Platinum gym membership.
Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
Wellness Days – Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.
Bonus Shares – We offer our dedicated employees performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
Fun Activities – We love escaping the workplace to do fun stuff. Whether it's pasta-making, sailing classes, touch footy, winery tours, go-karting or relaxing on the company boat (yeah… we own a boat) – these monthly team-building activities will keep you feeling valued and connected.
Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.
Our ValuesThe 1%'ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple! Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let's get to know each other and ensure the opportunity is a match!Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!Functional Meeting – Let's get technical. Here you'll be set up with a take-home case-challenge that is designed to look into the way you think and approach certain situations.Values Meeting – We'd love to hear why CreditorWatch and see how you'd fit into our world.We are committed to youWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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