Throughout this virtual experience, you will uncover the desired skills, attributes, and value in becoming a customer success superstar!
Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience.
At Fujitsu, customers are at the forefront of our business, and we ensure we have the right people, tools, and processes to deliver exceptional service, ongoing value, and innovation.
Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.
Why should you do this? This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete.
This Virtual Experience Program is free for all students.
When you complete the Virtual Experience Program, you'll earn a digital badge and certificate you can share on LinkedIn and include on your resume.
Throughout the program, you'll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.
What skills will I gain? Consulting – Thinking Outside the Box
Customer Service Management – Delivering on our Promise
What you will do? Module 1: Customer engagement (30 minutes - 1 hour)
In this module, you'll be required to identify areas of customer need where Fujitsu could assist.
Module 2: Market Intelligence (1 - 1.5 hours)
Now that we've identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.
Module 3: Communication and creating buy-in (1 - 2 hours)
To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.
Module 4: Thinking outside of the box (1 - 2 hours)
We've received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service. Once we've won a contract, it's important we evaluate our performance against the SLAs and suggest areas for improvement.
Ready to get started? Click Register to begin.
Hiring criteria You should have or be completing the following to apply for this opportunity. The opportunity is available to applicants in any of the following categories:
Australia
Australian Permanent Resident
International Student/Graduate Visa
Australian Work Visa (All Other)
Visa Sponsorship Included
Graduate Success Stories Graduate stories You get a load of opportunities to meet different people, and a lot of them adopt a really helpful approach to aiding your learning or giving you opportunities to try something new when they learn you are a Graduate.
The Fujitsu Graduate program has helped me greatly in developing my career and also personally in terms of my own confidence in my abilities to perform and learn.
Entry Requirements:
Option A: Bachelor's degree and a minimum of 3+ years of professional experience
Option B: Year 12 (or equivalent) and 7+ years of professional experience
You need to illustrate eligibility for the course by providing supporting documentation for one of the above options.
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