We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Sales Account Manager at CivicaAs a Sales Account Manager in our Education team, you will play a crucial role in supporting and growing existing customers across Australia through extension selling of our solutions. You will be working across our education solutions and be a customer champion and trusted advisor.
You will act as a key contact for resolving queries for customers and be a champion for their business needs. This role will see you formulate and implement strategic business plans for client accounts and canvass new product ideas across our customer base. Travel across Australia will be required from time to time.
What you will do to be successful in this roleDevelop and maintain strong relationships with existing accounts to foster customer loyalty and retentionGrowth and develop existing accounts through upsell and cross sell initiativesCommunicate effectively with clients to understand their needs, challenges, and critical business prioritiesPrepare and deliver compelling presentations that clearly articulate our solutions and value propositionsCollaborate with internal teams, including marketing and product management, to align strategies and drive resultsStay informed about industry trends, competitor activities, and market dynamics to position Civica effectivelyAssist customers in navigating our products and solutions, ensuring optimal use and satisfactionDemonstrate a strategic sales approach, with a focus on consultative selling and customer successMaintain accurate records of customer interactions and sales activities in SalesforceWe really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why you'll love working with usWe know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon.
Here's what you can expect:
We're all different - and we love this about us.We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.Focus on learning - there are heaps of opportunities to enable you to grow and be your best.Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special. Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
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