Be the difference.
Enjoy great rewards and benefitsFull Time position availableBupa Health Insurance and Goodlife Health Club discounts Excellent city-fringe location with onsite parkingDo you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?If so, we have an exciting career opportunity for an energetic and passionate individual to provide rostering support to our dedicated Home Care Services team.About the roleIn this dynamic and fast-paced environment the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals and preferences which support our clients to live better for life, in their own homes.The team is engaging and supportive to ensure you reach your full potential.
You'll work alongside Care Managers, Home Care Coordinators and with supportive management who are dedicated to your development and success in the role.Key responsibilities of this role include but are not limited to;Communicating with clients, coordinators and staff to roster on-going services and responding to service change requests.Building service runs for staff, using mapping tools to minimise travel time andmaximise staff utilisation while promoting primary carer model of servicesFilling vacant services in a timely manner in response to unplanned staff and client leaveDemonstrating effective problem solving and staff forecasting in daily/weeklyCoordinator meetingsForecasting and planning coverage of daily and booked annual leaveCompleting end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlinesLogging and responding to all feedback and complaints efficiently enabling follow-up and actionAssisting clients and families to understand service deliveryFor further details regarding the scope of the role, please refer to our website or the attached job description.About youWe are looking for people who will be the difference in the lives of our residents and clients.The successful candidate will have the following skills and experience:Demonstrated experience in a similar administrative role Exceptional organisational and time management skills as well as sound problem solving abilitiesStrong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectationsDemonstrated initiative and ability to work with minimal supervision, whilst taking ownership of workload to meet deadlinesAbility to use database and procurement systems for booking, reporting and administration purposesBasic knowledge of the requirements of the Aged Care Standards as are applicable to the roleBusiness administration or Customer Service qualifications or equivalent at any level - desirableApplicants with previous experience within the Aged Care industry will be highly regarded About usSouthern Cross Care is one of Australia's leading charitable aged care, health and retirement living service providers.
We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career.
We reward creativity and provide the stability and flexibility you need.
When you work for us, you work better for life.Enquiries: ****** close: 4pm on 10th December 2024