We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.Why you will love this opportunity as Revenue Operation Director at CivicaWe are on a transformative journey toward establishing a globally unified approach to driving high-performance in our sales & revenue strategy. We are seeking a dynamic Revenue Operations Director to join our team in a greenfield and pivotal role, you will play a key part in shaping and embedding a high-performance sales culture within the APAC region, ensuring alignment with our global strategies and driving impactful commercial results.You will evaluate our current roadmap, identifying opportunities for enhancement and offering strategic recommendations to our sales leadership teams. We are looking for someone who can seamlessly integrate this plan and drive its operational success. Your strategic vision will significantly influence our growth trajectory and strengthen our position as a leader in GovTech.Collaborating closely with our regional sales leaders, you will focus on reallocating quotas and territories, optimizing team structures to achieve our commercial objectives, and enhancing our sales processes and systems. You will be responsible for tracking critical data, such as pipeline health and conversion rates, and analyze these insights to identify key issues and inform strategic decisions. Additionally, you will establish and implement systems and processes that ensure we can effectively monitor and enhance performance across the region.What you will do to be successful in this roleProven experience in managing revenue operations and processes for a global SaaS businessExperience working in similar organisations going through an environment of changeExperience leading teams and driving change effectivelyAbility to execute and ensure successful uptake of process and systems improvementsStrong analytical skills with the ability to interpret data and make informed decisionsExperience working in a matrixed organisational structure & collaborating with cross-functional teamsUnderstanding of sales enablement and pricing strategies to maximise revenue and growth successExpertise in executing and improving best in class sales incentive structuresPrecision when it comes to reporting and data capturing processesIndepth experience with Salesforce CRM & ability to optimise system functionality and useExperience working with fixed contract models and understanding the nuances of this operating modelUnderstanding of various sales methodologies and their practical applicationsFlexible attitude - we are a global business so you'll need to be willing to work across time zones to collaborate with our overseas colleagues when requiredWe really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.Why you'll love working with us.We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:We're all different - and we love this about us.Focus on learning - there are heaps of opportunities to enable you to grow and be your best.Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.Apply for this job - Become part of something special. Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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