A new adventure awaits… How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?
At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!
Let's create a brighter future together, let's make a difference An exciting opportunity exists to join Zurich's Retention & Loyalty team as a Retention Specialist.
In this role, you will be responsible for the delivery of exceptional customer service to deepen customer loyalty and advocacy to retain customers. You will manage inbound and outbound customer interactions through telephone and email channels, to assist customers with maintaining their insurance cover. The role will see you execute agreed strategies to maintain and improve customer retention across multiple interactions including cancellations, cover reductions and financial hardship. In addition, you will also provide support to our vulnerable customers.
If you thrive in providing excellent customer service and have a desire to grow your career in Insurance, this will be the ideal role.
Important to your success - let's grow together Strong customer service experience Ability to understand and exceed customer needs Good problem-solving skills and a solution focused mindset High level of accuracy & attention to detail Excellent written and verbal communication skills Ability to work in an agile environment. Belong. Zurich is here to support you There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave. Grow, and thrive in your career with award winning training programs. Work with global, diverse, and inclusive teams. Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year. Access to Family Care (parental leave). Work in our state-of-the-art Green Star rated offices (when you are in the office). Zurich is an equal opportunity employer. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!
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