Full name of the company: AS Randhawas Holdings Pty Ltd T/A Randhawa's Indian Cuisine - WaterfordVacancy address: Shop 14/318 Logan River Rd, Waterford, QLD, 4133Job industry: HospitalityWork type: Full time, 38h/weekTenancy: Permanent Position available full time 38/h per weekSalary: $74,000 plus superannuation is being offered.Qualifications & Experience: AQF Diploma in Hospitality Management plus three (3) years of experience.Tasks and Duties include (but are not limited to):Deliver excellent customer service, maximize customer satisfaction, and handle online orders quickly.Respond efficiently and accurately to customer complaints.Assist with reservations, greet guests, and take orders.Ensure that the kitchen and restaurant are set up for service.Manage weekly stock orders and inventory control within budget constraints.Organize and supervise shifts.Complete customer feedback forms and follow up.Manage cash and use an Eftpos terminal to accept payments.Ensure compliance with sanitation and safety regulations.Examine the physical state of furnishings and decorations.Communicate with the coordinator about maintenance issues and personal hygiene.Ensure cleanliness and tidiness of the restaurant.Ensure general upkeep of the stations and maintenance of accessory equipment during assigned shifts.Set up the weekly roster for restaurant employees and create staff schedules based on the needs of the restaurant.Generate daily, weekly, and monthly sales reports.Train new and current employees on proper customer service practices.Implement policies and protocols that will maintain future restaurant operations.Provide input with Chefs to develop menus and monthly ideas.Coordinate and manage special events and functions.Engage with customers to evaluate their satisfaction with meals and service.Recruit, train, and oversee waiting and kitchen staff.Only fully qualified and experienced applicants will be considered.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a restaurant manager?Do you have customer service experience?Which of the following online advertising methods do you have experience with?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent/misleading/discriminatory.
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