Full name of the company: Randhawa's Indian Cuisine Vacancy address: Shop 6/3027, The Boulevard, Emerald Lakes, Carrara QLD 4211 (other shop locations when staffing levels are required due to leave Shop 4/340 Hope Island Road, Hope Island QLD 4212 and 14/318 Logan River Rd, Waterford QLD 4133) Job industry: Hospitality Occupation: Restaurant Manager Work type: Full time, 38h/week Tenancy: Permanent Position is available full time 38/h per week Salary: $74,000 plus superannuation is being offered.
Qualifications & Experience: AQF Diploma in Hospitality Management plus (3) years of experience.
Task and Duties include (but not limited to) • Deliver excellent customer service, maximize customer satisfaction, and handle online orders quickly.
• Respond efficiently and accurately to customer complaints.
• Assisting with reservations, greeting guests, and taking orders.
• Ensure that the kitchen and restaurant are set up for service.
• Weekly stock orders and inventory control within budget constraints • Organize and supervise shifts.
• Completing a customer feedback form and following up.
• Managing cash and using an Eftpos terminal to accept payments.
• Ensure compliance with sanitation and safety regulations.
• Examining the furnishings' and the decorations' physical state.
• Communicates with the coordinator about maintenance issues and personal hygiene.
• Ensure the cleanliness and tidiness of the restaurant.
• Ensures the general upkeep of the stations and the maintenance of its accessory equipment during assigned shift.
• Set up the weekly roster for the restaurant employees and created a staff schedule depending on the needs of the restaurant .
• Generating daily, weekly, and monthly sales reports.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• Providing input with Chefs to develop menus and monthly ideas.
• Coordinating and managing special events and functions.
• Engaging with customers to evaluate their satisfaction with meals and service.
• Recruiting, training, and overseeing waiting and kitchen staff.
Only fully qualified and experienced applicants will be considered.