Company Description About The Hotel The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests. Our iconic hotel is set on Chapel Street within one of the most renowned districts in Melbourne and also features Brasserie Restaurant, Conferencing & Events venue, Gym and Pool.We offer a stylish and sophisticated conference venue for our guests. We can accommodate up to 150 delegates in our 9 modern and stylish suites, making us the ideal choice for small to mid-sized events in Melbourne.Job Description The Role We currently have an exciting opportunity for a Reservations Agent to join our team on a part-time basis, approximately 3 days per week. Reporting to the Reservations Manager, you will be responsible for: Coordination of final details for events handed over once the client contracts. Taking final pre-payment. Compiling event orders and running event order meetings. Any admin related to events. Posting charges. Meeting and greeting clients whilst they are on site. Sending out proposals and contracts. Creating Group Masters and updating group information as it is received (e.g., rooming lists, arrival details, and meals). Following up on information if not received. Liaising with other departments to ensure group requirements and special requirements are actioned. Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner. Cross-checking accounts and finalising or sending final accounts. Sending 90/60/30 reminders to clients as needed. Constantly monitoring all group reservations, liaising with clients, inputting details into the reservations system, releasing extra rooms, and distributing information to other departments. Qualifications You You are able to manage your time and can handle juggling numerous tasks at once while still following procedures and maintaining a high awareness of guests' needs. Your ability to 'surprise' our guests with your naturally bright and bubbly customer service style is what sets you apart from the rest. You are a confident person who can approach people and initiate conversations, along with a strong knowledge of hotel conferencing and events and associated administration. Ideally, you will have a working knowledge of both a Front Office and Event environment and experience using a PMS such as Opera (preferred but not essential). Available to work Monday to Friday and some weekends as rostered, with full rights to work in Australia.Additional Information The Como Melbourne is part of the Accor Group. ACCOR HOTELS is the world's largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings, as well as a variety of employee discounts and benefits worldwide! Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. So, when will you join us? Click 'Apply' to begin your journey with Accor Hotels.
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