We're on a mission to protect the world's data.
Sales and Customer Success Full-time Office | Melbourne, VIC, Australia Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure.
About the RoleWe have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others.
What You'll Be Responsible ForAdvocate for customers by providing feedback to internal teams on how to better meet customer needs.Support customers in gaining value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.Skills You'll NeedWorks with others by being open, clear in communication, and listening to achieve goals.Service orientation.Actively seeks and develops strategies to help key stakeholders.Problem solving: identifies problems and develops logical solutions that address them. #J-18808-Ljbffr