ResponsibilitiesHours of operation: 08:30 - 17:00 hours, Monday to Friday.On public holidays the buildings will be closed.Anticipated visitor arrivals & task volumes: not provided.Maintain a high level of service, to the required JLL high standards.Recognise and develop strong relationships with key employees and clients.Manage all visitor arrivals, providing access passes (via the established Tabcorp - Technology platform) in line with access procedures, and making necessary calls - to hosts when required.Pre-register and prepare visitor pass for VIP or group arrivals as required via the established Tabcorp technology platform.Assist visitors with wayfindingManage issued access cards including retrieval and preparation for re-use.Direct couriers to follow the correct delivery procedures if necessary.Answer and action phone enquiries.Monitor and action any emails received.Conduct regular experience sweeps of the workplace, resetting spaces, connecting with employees and proactively logging work ordersRun daily huddles with the FM team to ensure alignment in the provision of seamless experiences for guest and employeesFloor walks and re-stock breakfast bar where required and set up Thursday night drinksEnsuring Exceptional ServiceIntuitive service delivery, anticipating needs or concerns exceeding Client expectationsBuilds meaningful lasting relationships with Client employees and guestsVisibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.)
are stocked and maintainedReceives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answeredIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficienciesAssistance and flexibility with Client events as needed to ensure flawless deliveryServe as training center event concierge and manage conference room bookings including resolution of scheduling conflictsProvide administrative and operational excellence for soft servicesPerform additional job duties, as requestedSkills and ExperienceDiploma degree or above1-2 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredExceptional customer service skills and professionalism with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently - strong prioritization and time management skillsAbility to work with diverse teams - lead and/or follow; respectful, cooperative, accountableExcellent verbal and written communication skills with the ability to communicate professionallyExcellent organizational skills and process managementCasey OlearyRecruitment ConsultantManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.